The process of communication is successful only when
the receiver understands an idea as the sender intended it.
Zachary needs to deliver a sensitive message to a colleague and decides to deliver it face-to-face. Zachary is in the process
selecting the ch
What is the most accurate statement about being an effective communicator in the digital age?
Realize that because of social media and other online technology, your writing will be on display more than ever before; an
Knowledge and information workers mus
Which of the following is an example of a soft skill?
Being able to work well as part of a team
Businesses form teams because teams make better decisions, respond faster, and
demonstrate increased productivity.
A task force charged with reducing overhead
A newly hired colleague has asked for your advice about revising e-mail messages, text messages, and tweets. What is the
To avoid messages that waste time, create confusion, and reduce your credibility, take time to revise e-mail messages, text
Which of t
Messages in todays digital age are shorter and more frequent than in the past.
Shondra is starting a new administrative position and knows that shell be writing a lot of email messages. What is the best
Dont put anything in an emailmessage that you woul
Much of the information that allows decision makers to run their organizations effectively in the digital age comes to them
Of the three Ms, the _ is especially useful when extreme figures may warp the average.
During his research, Anthony
What is the most accurate statement about writing skills and social media?
Because of social media, your writing skills will be on display; and the quality of your writing can affect your career.
Vanessa is about to begin the second phase of the 3-x-3 wri
Persuasive techniques in the digital age are more subtle and misleading.
What is the least accurate statement about persuasion in todays digital age?
Most of us are excellent persuaders and recognize persuasive tactics directed at us.
Constance is writi
The most important part of your preparation for an oral presentation is deciding what to wear so that you will look profess
Lucy has recorded her weekly lecture to deliver to her students in their online classroom. This type of business presentatio
Based on their function, most business reports fall into two broad categories: informational or analytical.
What is the purpose of business reports?
To do all of these
answer, solve, convey
Which of the following reports is an example of an analytical r