Human Relations in Management: MGT-145
Text: EFFECTIVE HUMAN RELATIONS
CHAPTER 1: INTRODUCTION TO HUMAN RELATIONS
Technical Skills Arent Enough
Human relation defined
Major Developments that Give N
Life Stress Test
In the past 12 months, which of the following major life events have taken place in your life.
1. Make a check mark next to each event that you have experienced this year.
2. When youre done, add up the points of each event.
3. Check your
STUDENT GREAT CORE MODULE WORKSHEET
From a customers perspective, _ _ who works in a company _ the company.
Each Customer needs to feel _and _. _% of customers leave because they feel they are being
treated indifferently (service is neither good n