Kassandra (please provide educational background and her previous position) is a practitioner in a
multinational company, a leading provider of multilingual Business Process Outsourcing in the
Philippines. She has been with the company for less
The Nature of Conflict in Organizations. There are many definitions of this phenomenon, which is a
common occurrence in organizations. We define conflict as a process resulting in the perceptions of
two parties that they are working in oppos
THE DYNAMIC ENVIRONMENT
*GLOBALIZATION- refers to the process of global integration of the economies of nations by allowing
the unrestricted flow of goods, services, investments and currencies between countries. (The
internationalization of business activ
CHAPTER 10: ORGANIZATIONS AND TEAMS
DIFFERENTIATING TEAMS FROM GROUPS
Groups and teams are not the same thing; however, the two words are often used interchangeably in
In organizations, teams and groups are quite different. A group is two o
INTRODUCTION TO ORGANIZATIONAL BEHAVIOR
ORGANIZATIONAL BEHAVIOR- The study of human behaviour in organizational settings, of the
interface between human behaviour and the organization and of the organization itself.
0 CHAPTER 7
Managing Stress and the Work-Life Balance0
The Nature of Stress0
0. Stress Defined. Stress is an individuals adaptive responses to a stimulus that places excessive
psychological and physical demands on him or her. 0
00. People adapt to s
The Interpersonal Nature of Organizations. Interpersonal relations and group processes are a
pervasive part of all organizations and a vital part of all managerial activities.
A. Interpersonal Dynamics. The nature of interpe
CHAPTER 3 FOUDATIONS OF INDIVIDUAL BEHAVIOR
PSYCHOLOGICAL CONTRACT- is a persons overall set of expectations regarding what he or she will
contribute to the organization and what the organization will provide in return.
Individuals contribute effort, abil
MOTIVATION- The forces within a person that affect his or her direction, intensity, and persistence of
voluntary behaviour (The set of forces that leads people to behave in particular ways)
More challenging today because employee needs are changing (diver
Goal-Setting and Motivation.
A goal is simply a meaningful objective to be achieved. Almost all people and organizations set
goals. In most organizational settings, goals serve two purposes: they are a useful framework for
The Nature of Communication in Organizations. Communication is the social process in which two
or more parties exchange information and share meaning.
A. Purpose of Communication in Organizations. Communication in organizations serves three
CHAPTER 5: INDIVIDUAL PERFORMANCE
Motivation and Employee Performance
Using Theories of Motivation
No single theory explains motivationeach theory covers only some factors that
More than one theory or method can be used to enhance perf
The Nature of Decision Making. Decision making is choosing one alternative from several.
Problem solving on the other hand, involves finding the answer to a question. The decision-making
process begins with a goal that guides the decisio