Strategic Management: Setting Goals and Formulating Strategy
Strategic management is the process of helping an organization maintain an effective alignment with its
environment. e.g., the business may need to start cutting its costs and developing more pr
INDIVIDUAL DIFFERENCES AMONG EMPLOYEES
Personal attributes that vary from one person to another.
Physical, Psychological, and Emotional.
Personality (at Work)
The relatively stable set of psychological attributes
Good managers are:
1. responsible for business performance and effectiveness
Effective means doing the right things and achieving goals
Efficient means doing things right and achieving lower costs
2. accountable to all key stakeholders
They develop str
MATCHING PEOPLE AND JOBS
Set of expectations held by an employee
concerning what he or she will contribute to an
organization (referred to as contributions) and
what the organization will in return provide the
employee (referred to
Contingency Planning and Crisis Management
Because business environments are often difficult to predict and because the unexpected can create major
problems, most managers recognize that even the best laid plans sometimes simply do not work out and often
Management and the Corporate Culture
Corporate culture is the shared experiences, stories, beliefs, and norms that characterize an organization. It helps
define the work and business climate that exists in an organization.
A strong corporate culture
Basic Management Skills
A) Technical Skills
Technical Skills are the skills needed to perform specialized tasks. People develop technical skills through a
combination of education and experience. Technical skills are especially important for first-line ma
Strategic Management: Setting Goals and Formulating Strategy (Continued)
C) Formulating Strategy
Planning is often concerned with the nuts and bolts of setting goals, choosing tactics, and establishing
schedules. In contrast, strategy is a broad concept t
The Building Blocks of Organizational Structure
The building blocks of organizational structure are:
1) Specialization: Determining who will do what.
2) Departmentalization: Determining how people performing certain tasks can best be grouped together.
What Is Organizational Structure?
Most businesses use organization charts to clarify structure and to show employees where they fit into its
operations. Each box in the chart represents a job. The solid lines define the chain of command, or reporting
FORMS OF EMPLOYEE BEHAVIOR
The pattern of actions by the
members of an organization that
directly or indirectly influences the
The total set of workrelated behaviors that
BASIC MOTIVATION CONCEPTS AND THEORIES
The set of forces that cause people to behave in certain ways.
Classical Theory of Motivation
Theory holding that workers are
motivated solely by money.
Types of Managers
A) Levels of Management
B) Areas of Management
Types of Manager
Human Resource Managers
Hiring and training employees,