Swiss Still White Wine
The white wine is Domaine La George RVYONE from
Aigel, Switzerland. It smells with light fruity and tastes
flavors, more sweetness. And it is good and heathy for us.
Also its easy to match with the dishes.
Swiss Still Red Wine
Hilton launches campaign to promote discounts for direct bookings
By eHotelier editor|February 17th, 2016
Hilton Worldwide has announced that Hilton HHonors members can now
receive an exclusive discount on room rates by booking directly through its
Ch 12 Leadership and Trust
Who are leaders and what is leadership?
Leader-is someone can influence others and who has managerial authority.
Leadership-is a process of leading a group and influencing that group to achieve
What do early leadershi
Ch 14 Foundations Of Control
The management function that involves monitoring activities to ensure that theyre
being accomplished as planned and correcting any significant deviations
The three step control process
Two or more interacting and interrelated individuals who come together to achieve specific goals
Informal: social groups formed around friendship and common interest
Stages of group development
1) Forming stage
a) People j
Behaviour: actions of people
Org. Behaviour: a study of the actions of people at work
Explain why some employees involve in some behaviours rather than others
Predict (megjsol) how employees will respond to various actions
What is change?
Modification in an organisations:
Structure: authority relationships, job redesign, spans of control
Technology: work processes, work methods, equipment
People: attitudes, expectations, behaviour
How do managers deal with change?
1. Work specialization: dividing work activities into separate job tasks
a. Advantages: increase productivity, better use of resources
b. Disadvantages: has limitations if taken too far
a. Functional: engineerin
What is it?
1. One of the primary functions of management
2. Defining organizational goals and objectives
3. Establishing a strategy for achieving goals and objectives
4. Developing a hierarchy of implementation plans
5. Coordinating activities
1. Identify the problem
2. Identify the decision criteria (looks, personality, money, nationality)
3. Distribute weights to criteria ( scale of 1-10)
4. Develop alternatives
5. Analyze alternatives
6. Select an alternative (the highest yo
What is an external environment and why is it important?
Forces, factors and every kind of happenings which take place outside of the organization
but affect its performance
Economic: inflation, interest rates
What is a Management?
The process of getting things done effectively and efficiently, with and through people.
Doing the right things
Doing the things right: packing
Four management functions:
What do managers do?
What and what are the importance of lost and found?
When an employee finds an item left behind by a guest he or she should immediately
turn to the housekeeping department to give it to them, or if it is closed give it to the
reception, front desk
1. What is management?
The process of getting things done effectively and efficiently, with and through people
Effectiveness: doing the right things
Efficiency: doing the things right
2. What factors are restyling and redefining management?
effective tourism distribution channels to reach target market. Different
Tourism generates several positive economic impacts. Tourism brings a lot of
revenue. In additio
02 May 2014
Mr. Sean Lees
Swiss Hotel Management School
Dear Mr. Lees:
This letter is to inform you that we have finished the report about a Study of Team
Building, Roles and Leadership for Business Co