Exam 4 Review Chapters 13-16
Conflict: is a process in which one party perceives
that its interests are being opposed or negatively
affected by another party.
In business, conflict is often the result of turf
It can als
Power, Influence &
I dont want to be just a manager, I want to be a leaderwhats
the difference between the two?
What does it take to be a successful leader?
Do effective leaders behave in similar ways?
in the Workplace
Why study motivation?
What kinds of needs motivate employees?
Is a good reward good enough?
What are the types of incentives I might use to influence
How do managers influence productivity?
Why is control such an important managerial function?
How do successful companies implement controls?
What are the finan
What do I need to know about the communication process to
be an effective communicator?
What are the important barriers I need to be aware of, so I can
improve my communication
Groups & Teams:
From Conflict to
Since conflict is part of life, what should a manager know about
it in order to successfully deal with it?
If the best managers are usually independent of the herd, why
How do the hidden aspects of individualstheir values and
attitudesaffect employee behavior?
Is it important for managers to pay attention to employee
In the hiring pro
Stakeholders: the people whose
interests are affected by an
An organizations operating environment
is defined by its stakeholders and the
and Keeping the Right
People for Managerial
How do star managers view the role of people in their
To avoid exposure to legal liabilities, what areas of the la
Culture, Structure &
Blocks of the
How do I find out about an organizations social glue, its
normal way of doing business?
How are for-profit, non-profit, and mutual benefit orga
Change & Innovation
Since change is always with us, what should I understand
How are employees threatened by change, and how can I help
What are the uses of Organizational Development an
Individual & Group
How do I decide to decide?
How do people know when theyre being logical or illogical?
What guidelines can I follow to be sure that decisions I make
are not just lawful, but ethical as wel
Plan your work and
Work your plan
How do I tend to deal with uncertainty, and how can planning
What are mission and vision statements, three types of
planning and goals
Manager What You
Do, How You Do It
What are the rewards of being an exceptional manager?
Challenges make one feel alive. What are six challenges
managers face (and get paid to face)?
What would I act
for the Successful
Things to avoid:
Entrapment in old categories
Acting from a single perspective
Mindfulness: consciously adapting, being open to
8 Things You MUST Know About This Course:
1. You CANNOT pass this class without doing the assignments. It is
mathematically impossible. If you do not intend to do the assignments,
drop the course now.
2. If you do all the assignments in this class and tak
Star Managers Realize
a Grand Design
Am I really managing if I dont have a strategy? Or, perhaps a
better questionwhat am I managing if I dont have a strategy?
What are the five-steps to the strategi