EXPERIENCING A SERVICE
The Parks, Recreation and
Cultural Services division of the
City of Ottawa delivers a
multitude of services to citizens.
What are the iconic moments
and memories people hold?
A study of student perceptions of Campus
Quality of Life
using the Kano Method
Customer Satisfaction Coefficient
Influence on CS if satisfied
Influence on CS if not satisfied.
Campus Quality of Life
Phase 1: We asked 114 underg
GEO GROUP ASSIGNMENT:
SEPT 28. YOSSEMITE NATIONAL PARK.
-Geographical factors in its development and evolution
-the scope of tourism activities (~3pgs)
-the impacts of the tourism activities (~2pgs)
-provide a set of recommendations on how to optimize
Consumer Behaviour Chapter 6
Refers to a persons unique psychological makeup and how it consistently influences the
way he or she responds to the environment.
Situational factors often play a large role in determining behaviour
Some aspects of