OMGT 331 CH 5
True / False:
1. Producers should focus on a customers perception of quality since perceived quality can influence
2. Expected quality is a measure of what a manufacturer thinks customers want in a product or service.
There are a few problems involving this case. First it seems that the production and inventory
control are not being done productively. Whenever they get an order they cannot accommodate
it. They are already working to catch up with pr
Super Stamps and Products Inc. Case Study
1. Immediate Issues or Problems
Supplying defective products to Quality Printer Ltd.
Miscommunication between Quality Printers Ltd and Super Stamps and Products for expectations of
quality and product specificat
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What are the characteristics of the market served by the horizori foods
The horizon foods corporation are specialty in foods processf.ferving internationally.
Monopoly can never be synonymous with industrial growth and improvement of services. Whilst
sometimes it becomes essential for the government to start a big service related project in the
larger interest of the society, its continuous improv
Procter & Gamble
In line with global P&G standards the P&G plants have focused on environmental sustainability from day one, keeping sustainability in the
forefront each step of the way including design, construction as well as operation of the plant.
Collating, Folding, Stapling and Stuffing 1 page brochure and 3 page flyer
into an Envelope
DELTA is a home based business. The job of the employees working in Delta is to deliver
advertising flyers door-to- door by using the services o the post o
4*i,cfw_:rK'W^*1go,"nJis ibetter to a*o * systems by looking
/ Y2.In managing for quality, it
/ * 3. _he ppurchasingto epartment interaction between parts oithe ryri"*.
l. Explain why it is difficult to obtain a singlq universal defi+ition of quality.
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of Deming's chain reaction
Q3. Describe three aspects
ntifv and describe any three of Deming's^lf Points7-.q/rn^rK
Q8 (20 marks) This question mast be attempted.
The resurrs of a quarity analysis by ABC
Manufacturing company i
Ql (40 marks)
This question must be answered on the scantron provided. Answer afor TRUE and b
for FALSE. In the multiple choice choose the appropriate answer from the selection
1. Studies have shown that
quality is positiv
MULTIPLE CHOICE QUESTIONS
21' Which of the following refers to any activity aimed at providing customers with
products of appropriate quality along with the confidence that products meet
L/ a. quality review
vl b. quality control
OMGT 331 Ch 3
Indicate whether the statement is true or false.
1. Under the Deming philosophy,
each department should optimize