This class was tough.
This course description or at least my understanding of it was very minimal when I registered. I knew it was a hospitality class but wasn't sure what precisely the learning outcomes would include. But once I began learning about different businesses, how they operate, and problems they face, I became real intrigued by the real life content we were learning about. Dr. Collins has been in this industry for so long and has much insight with very interesting anecdotes.
While there were numerous assignments to complete and submit, the assignments made sure to reinforce the simple concepts included in what is referred to as the "Cycle of Capability" and that of the "Service-Profit Chain". These two topics are what drove the class and with them we were able to clearly illustrate the correct way to handle customer complaints, how to hire employees, and how to effectively execute a training session.
Hours per week:
Advice for students:
I would suggest students review the grading rubric thoroughly because if strictly followed and students meet requirements, they can expect a good grade. Also, Professor Collins expects continuous use of class concepts so that he knows students understand the material. Lastly, I strongly suggest students keep up with class deadlines even though Dr. Collins is lenient when it comes to late submissions-- these assignments take a while to complete so it is best not to wait until the last minute.