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Pretty easy, overall.
If you are interested in the field of criminal justice, this class is definitely for you. First responders work a suspenseful shift dispatching important information.
The main priority is to keep the person on the other line calm while sending for help. CAD, is a tool to find automatic information when 9-11 is dialed.
Hours per week:
Advice for students:
I advise to take many notes, as well as testing your typing skills. Buy a textbook that explains the course and watch 9-11 dispatching videos.