Preparing Hospitality Organizations for Self-Service
Encompassing areas of food and beverage, lodging, and entertainment, the hospitality
industry is one of the largest and fastest growing industries in the world, with a
Self-service technologies: What do customers expect?
In this high-tech world, customers haven't changed-they still want good service.
I N M Y W 0 R K on service quality, customer satisfaction, and service delivery over
the last 15 year
Airport Business, Dec 2011 v26 pNA
Trends in airport digital communications.
Full Text: COPYRIGHT 2011 Cygnus Business Media. All Rights Reserved.
Byline: Brad McAllister, Associate/Technology Editor
Trends in airport digital communications
Bank Technology News, Jan 1, 2012 v25 i1 p12
Banks Preferred for Payments; Mobile carriers' ability to protect
consumers' mobile payment transactions has been called into question.
HOTTOPICS: MOBILE PAYMENTS
Full Text: COPYRIGHT 2012 SourceMedi
The adoption of information technology by self-managing
This article examines antecedents and consequences of the adoption level of
standardized information technology (IT) versus customized IT in self-managing
Shopper age and the use of self-service technologies
Self-service is growing. A research study conducted by IHL Consulting Group finds
that North American consumers are projected to spend over $525 billion at selfcheckout lanes, ti
Usage of Self-Service Technologies
Fauziah Esman, Roslani Embi and Rohayati Jusoh
This study examines the levels of intention to use the self-service technologies
(SSTs), in particularly the ATMs and internet banking among the