Many states and local government require that ceiling and wall material, upholstery
furniture and bedding used in commercial building meet certain flammability standards.
All those requirements are important to any fire safety program. S
The operating budget outlines the financial goals of a hotel. The purpose of the
operating budget is to relate operational cost to the years expected revenue. Two
types of budget are used in managing a hotels financial resource. Capital b
Carpeting offers a number of benefits over other types of floor covering. They
reduce noise, prevent slipping and keeps the room warmer Carpets have three
main components : the face, the primary backing, the secondary backing. The face
In a hospitality operations, safety refers to the actual conditions in a work environment.
Security refers to the preventation of theft, fire and other emergencies. The two hotel
departments most prone to accidents and injuries are engine
There are four main types of mattresses: innerspring, memory foam, latex and air.
Several bedsprings and mattresses constructions consist of innerspring, memory
foam, or even latex and air for mattresses. Bedsprings have box springs and
One of the first and most important tasks in effectively managing inventories is
determining the par per level for each inventory item
Par is the standard quantity of a particular inventory item that must be on hand to
support daily house
Establishing and maintaining housekeeping procedures for public areas is just as
important as it is for guestroom, but much less standarlize.
The house keeping not only cleans guest rooms and back of the house areas but
also front of the
The best OPL is the one tailored to the needs of the hotel it serves, If, possible
representatives from areas of the hotel affected by the laundry operation should
involved in the planning stages of the OPL
When considering an OPL site yo
Most housekeeping departments are responsibility for cleaningthe following area :
guestrooms, corridors, public areas, pools and patio areas, management offices,
storage area, linen and sewing room, laundry room, and back of the house are
One of the most dramatic shifts in the demand placed on executive housekeepers and
other hospitality managers has been the increased need to know about energy
Management ,sustainability, and environmentally responsible police and procedu
Classifying hotels is not easy. The lodging industry is so diverse
that many hotels
Do not fit into any single,well definet category.
The size of a property gives only a general idea of a amount of work
performed by the housekeeping staf
1.Describe the purpose and organization of the engineering and maintenance department
POM-property operation and maintenance
If its building and equipment poorly maintained,resort will loose market share
Most properties wil
1.Identify the various stakeholders in a proposed resort development and outline how their perspectives
generally differ. 71 72
-Development of new resort destination=meets many economical,social, environmental challenges and constrains
Summarize the fundamentals of resort marketing,including SWOT analysis and resort mission
The marketing of resort is defferent from the marketing of classic hotels.
Marketing is defined as "the activity set of in
1. Explain why food and beverage facilities are critical to resorts and identify factors that
affect a resort's food and beverage choices.
Heart of the house departments and functions support the front of the house operation
1.Explain how resort are typically organized 293
three or four major operating subsystem:
front of the house, heart of the house, outdoor operations, and depending on resort,condominium,
and time share.
Ideal models may exist with respect to
In many places the development of tourism as an economic sector is tied to destination and resort
development. Destination and resort are often developed concurrently as parallel creations.
Any lodging institution can pr
1.managing resort / financial resources
Operating agreement-when investor or owner does not run the property but hires a qualified operator to
run the operation.
The owner is still responsible for investment risk and for co
1. Identify and discuss several general factors that affect the planning and design of resort facilities.
Every type of lodging category has its own design and space requirements geared to its guests needs.
- Classic Hotel- for the shorter s
Discuss the essential role of security at resort
-term travel came from middle english word travailen,denoting work of painful or laborious nature
crossing long distance,
The essential role of security at resort
1. Identify factors that affect how a sports and recreation mix is chosen.(181-183)
No characteristics defines a resort more than its recreational offerings.
Throughout the years, vacationers around the world have looked to resorts for their
1.Explain how a resort moves through various pre opening activities to its grand opening
The day the resort's door is first opened to the public is a ;long awaiting moment before that is endless
meeting,endless studies,negotiation with inves
Course and Instructor: Resort planning/ Terry Hunter
1.Outline the size and scope of the tourism and lodging industry 3-4
-resorts in all their forms serve a growing tourism marketplace
-segmentation by market value: asia-pac
1.Describe the role that developers often play in the creation of new resorts and what they expect in
return for their efforts 109
-in open economies, a private developer (person or a company) often undertakes the initial risks and work of
Assignment Due: 9/14/10
1.Describe the origins and development of European and Asians resorts
Romans were probably the first to build the hotels for recreation purpose
-they start to build them around public baths
-located in Rome or near by
1. What are the six items defined and assessed in a business plan?
- product and services
- market study and analysis
- sales forecasts and expense budgets
- equipment requirements
- cash flow and financing requirements
2. Under what conditi
2.What is a 10-K report-the official annual business and financial report filed by public companies with the Securities and
Exchange Commission; also called a Form 10-K report
4Accrual accounting-an accounting method that adjusts the accounting records by
Basic Hotel and Restaurant Accounting - FINAL
EXAM REVIEW NOTES
10-K Report, requirements for filing
Accounting entries necessary for Food Sales made for
Accrual Accounting - basic definition
Advance Deposits - where account listed on B
1. What is a budget, and what advantages does budgeting offer?
- budget a financial plan covering areas such as sales and expenses
- budgets cover many areas of concern to managers, such as forecasting sales, controlling future
expenses, and planning for
1. What items are included in the term cash?
- cash, personal checks, money orders, and traveler's checks
2. What is definition of internal control, and what are its objectives?
- internal control is a system designed to accomplish four major objectives;