BCOM5: Ch 4
1) Statements that Build and Protect Goodwill: Revise sentences as through to eliminate a
tone that will damage human relations. Identify the specific weakness in each sentence.
a. Management expresses appreciation for all the maintenance engi
BCOM5: Chapter 1
Direction of Communication Flow
You have lunch with your boss to receive your
As the director of production, you are required to attend
monthly meetings with the director of
BCOM5: Chapter 2
When you finish editing the report, be sure to
proofread your work.
Before you leave for the night, turn off the lights
in the copy room.
You must have spent a lot of t
BCOM5: Review Questions: Chapters 1 & 2
1) What are the three purposes for which people communicate? What percentage of a
managers time is spent communicating? Give examples of the types of communication
that managers use.
People communicate for three pur
BCOM5: Chapter 3
The Information Systems Department has implemented new email-security procedures.
The consultant recommended a new marketing strategy; it works much better than the
strategy we formerly use.
BCOM5: Ch 5
1. Useful Subject Lines: Write effective email subject lines for the following situations. Answers
may vary. Possible subject lines follow:
a. Provide employees details about relocating their offices during the building renovation