Information Technology Management
-System-Set of interrelated components operating together to produce and planned and
-Information System-Input produces outputs.
Components of Information System:
Input(Keyboard, mouse, touchscr
Student Collaborative Notes
What Makes Up A Computer?
A computer is a system. -If every component doesn't work then the computer doesn't work.
System That Is Your Computer
Input -Keyboard -Touch Screen -Mouse -Network Cable (Communications/Networking)
1. What is a business process?
a. Documenting business processes
a.i. Business process management notation (BPMN)
Global standard for documentation
a.ii. Roles and Actors
a.iv. See figure 2-1
a.v. See figure 2-2 (will b
IT doesnt matter
The economic value of information networks
Valuing information as an Asset
o Two theories
o The intangibility paradox
How do we measure?
How the internet works
The different between the internet and the world wide web
An Amazon of Innovation
Began as an internet based bookseller, todays Amazon.com has remarkable market share.
Most people only think about retailing when they talking about Amazon.com; however,
Amazon.coms business can be
Six Sigma Standard
Six sigma standard is design to improve the total quality of business processes
management; moreover, it aimed to lower products defects . In 1985, Motorola developed this
concept and strategies due to
prITM Chapter 1 Notes
Moores Law- the number of transistors per square inch on an integrated chip doubles every 18
Does not mean the speed doubles
Riving social media
Caused an explosion in data
RAND, a think tank said you need tech skills that can
ITM CH 8
Q1: What are the fundamentals of a sale process?
Sale is an exchange of goods or services for money
Sales process is an operational process with three main activities
Sell, Shit, Payment
Sales agent sells, warehouse manager ships, accountant pays
ITM Ch 2 book notes
What is a Business process?
A sequence pf activities for accomplishing a function
Ex: drop a class section
An activity is a task with in a business process
Ex: computing final grades
Documenting Business process
Business process model
ITM Chapter 5
Q1: what are the important characteristics of processes in organizations?
Sequence of activities for accomplishing a function
Activity is a task within a business process
And recourses as the items, such as people, computers
ITM Ch 6
Q1: what problem does ERP solve?
Before there were info silos everywhere
ERP systems solve the silo problem
Bring data together in a big database and help a company improve its
Enterprise Application integration (EAI)
Ch 10 ITM
Q1: What is social media, and why is it important to business?
Social media are Web apps that support the creation and sharing of user generated
User generated content is publically available content created by end users
Social media inf
Ch 7 ITM
Q1: What are fundamentals of a procurement process?
Procurement is the process of obtaining goods and services such as RM, machine spare
parts, and cafeteria services.
Operational process executed hundreds of thousands of times a day
3 main activ
ITM Ch 4
Q1: What is the purpose of a database?
To keep track of things
Lists that involve data with multiple themes
Q2: What are the contents of a database?
A database is a self-describing collection of integrated records
Byte-character of data
1. What do business professionals need to know about computer hardware?
a. Categories of computer hardware
b. Computer data
b.i. Bits (Binary digits)
c. How does a comp
1. Why are IT skills critical to all business professionals
a. Moores Law
a.i. Cost of data communication and storage essentially zero
b. Metcalfs Law
b.i. Value of a network increases with square of its users explosive value
Supply Chain Management:
The supply chain has three main links:
Materials Flow from suppliers and their upstream suppliers at all levels.
Transformation of materials into semifinished and finished products through the or ganizations own production proc
American Politics Test 3
1. Foreign Policy
a. Who is the most significant actor is US foreign policy?
Send and receive diplomats
a.ii. Senate has some power
They can declare war with the house
Have to approve diplomat
ECON TEST 3
Chapter 7 Section 5
The price Elasticity of Demand and Its Measurement
Price elasticity of demand The responsiveness of the quantity demanded to a change in
price, measured by dividing the percentage change in the quantity demanded
Describe your worse experience with a health
Health Care Providers include:
And many others.
Even within these categories there are many types.
ITM FINAL STUDY GUIDE
*Moores Law created by Gordon Moore in 1965, stating that the number of
transistors per square inch on a chip doubles every 18 months - *cost of data
communications and data storage is essentially zerocost is held constant
What are the Fundamental Types of Processes in Organizations?
Scope of Processes
Objectives of Processes
What are examples of common business?
In bound logistics Processes
1. What is the purpose of a database?
a.i. Self-describing collection of integrated records
b. Characters (bytes)
c. Columns (fields)
d. Rows (records)
e. Tables (files)
2. What are the relationships among rows?
How does the Procurement process work at CBI after SAP?
Maintained same three major activities
o Order; receive; and pay
o New purchasing department centralized purchasing activities
o Data entered in a single, shared database
How can social media improve business processes?
o Figure 10-8
o Figure 10-10
How can Web 2.0 improve the process of building social capital?
What is social capital?
o How an organization can use soc
High speed/Watson videos
1. Don't study anything about CBI
2. Study SAP case study (20 exercises), explain the steps (ex. PO)
3. Fundamentals of sales process
a. Know information systems
What are the components of an organizations security program?
o Senior-management involvement
o Planned response to security incidents
What technical safeguards are available?
Identification and au
Ch 9 ITM
Q1: What is collaboration, and why is it important
Business is collaboration
Collaborating team accomplish work that creates value for customers
While collaboration is now more common, its payoff can be quite
Cooperation is a process whe