I. Multiple Choice Questions Select the best answer (CLOSED
1. In the five forces model, using _, where customers bear a price. is one way to
_ customers .
A. locking in, switching penalties B. switching costs, lock in C. lock in price, switc
Chapter 1 Study Guide
1. _ is the process of converting text, numbers, sound, photos, and video into data that can be processed by
Breaking codes and calculating missile trajectories
2. The first digital computers were bu
Chapter 5 Study Guide
1. The term _ describes a product produced as part of a project.
2. Scope refers to:
3. _ involves defining and documenting the features and functions of the products produced during the
project as well as the processes used fo