Chapter 1 What is Organizational Behavior?
1 Demonstrate the importance of interpersonal skills in the workplace.
Developing managers interpersonal skills helps organizations attract and keep high
Having managers with good interpers
a. Trait vs Behavioral Theory
i. Trait Theory
1. Trait theories of leadership focus on personal qualities and characteristics.
2. The search for personality, social, physical, or intellectual attributes that differentiate
leaders from non-le
Chapter 5 Personality and Values
1 Define personality, describe how it is measured and explain the factors that determine an
Personality - enduring characteristics that describe an individuals behavior (the sum of
total ways in wh
Chapter 15 Foundations of Organization Structure
1 Identify the six elements of an organizations structure
organizational structure defines how job tasks are formally divided, grouped, and
Six key elements
division of l
CASE ANALYSIS OF ROB
PARSON at Morgan StanLey
Meeting the needs of the client through
exceptional performance, while creatin