Date: September 26, 2016
From: Elizabeth Wheat
September 26, 2016
Single space body, double space between
From: Elizabeth Wh
9.6 Document for Analysis: Claim Denial No New Droid for You (Objs. 1-4)
Begins with a long lead-in (This message is being sent to you to inform you that).
Delivers the bad news bluntly with no effort to soften the blow.
Heaps blame on the cust
Bad News Message Practice
Purpose: Learn to present bad news by using effective writing strategies that are audience centered. Be
able choose direct or indirect strategies based on audience needs.
Expected Student Outcomes: To become acquainted with the s
9.16 Claim Denial: No Receipt, No Replacement! (Objs. 1-4)
To: Bert Mayes <firstname.lastname@example.org>
From: Your Name <your e-mail address>
Subject: Your Warranty Inquiry
Dear Mr. Mayes:
A manufacturer of fine Swiss luggage, Schwenger takes its commitme
To: <e-mail address of J. Crew customer>
From: J. Crew <email@example.com>
Subject: Your Cashmere Turtleneck Order
Dear J. Crew Web Shopper:
At J. Crew we take pride in offering fashionable clothes at affordable prices. Recently at our Web site you