Filled Notes for Chapter 2: Competitiveness, Strategy, and Productivity
Highlights of the chapter:
2. Mission and Strategies
3. Operations Strategy
1. List the three primary ways that business organizations compete
Filled Notes for Chapter 9: Management of Quality
This chapter is devoted to quality management. It presents a definition of quality, discusses the
importance of quality and the determinations of quality, highlights the views of leading expe
Unfilled Notes for Chapter 14: JIT and Lean Operations
Explain what is meant by the term lean operations system
List each of the goals of a lean system and explain its importance
List and briefly describe the building bloc
Filled Notes for Chapter 13: Inventory Control
Chapter 13: Learning Objectives
You should be able to:
1. Define the term inventory, list the major reasons for holding inventories, and list
the main requirements for effective inventory management
FILLED NOTES FOR CHAPTER 5:
Chapter 05 - Strategic Capacity Planning for products and services
STRATEGIC CAPACITY PLANNING FOR PRODUCTS AND
Capacity is an upper bound on the load that a facility or a plant can serve or manufact
Chapter 06 - Process Selection and Facility Layout
PROCESS SELECTION AND FACILITY LAYOUT
Facility Layout involves physical placement of departments and/or arrangement of equipment within a
plant or a service facility. A good layo
QUALITY MANAGEMENT WORKSHEET: MAN3506
PROBLEM 1: Shirts.com makes business dress shirts. The shirts could have defects in various
ways including in the weave or color of the fabric, loose buttons, wrong dimensions, and uneven
stitches. 10 shirts are rando
Strategic Capacity Planning
(pages 182-198 and
Operations Strategy 204-205)
Ravi Behara @ FAU
Key questions in
What kind of capacity is needed?
How much is needed?
When is it needed?
MAN 3506 Operations Management
Final Exam (V2 Practice Problems)
(This is a close-book, close-notes exam. Total 60 problems, 2 hr. 15 min. A Formula sheet and z-table are
1. A steel company has categorized its customers as s
In descending order:
FILLED NOTES FOR CHAPTER 4: PRODUCT AND SERVICE DESIGN
In planning the production system, major decisions are made concerning the design of the product or
services as well as the design of the production processes. Entrepreneurs usually form
Filled Notes for Chapter 17: Project Management
In managing operations, we are often faced with activities that do not fit into the usual day-today operations of the firm. These non-typical, unusual activities of the firm are called projects
Chapter 10 (Unit 8): Quality Control
1. List and briefly explain the elements in the control process
2. Explain how control charts are used to monitor a process, and the concepts that
underlie their use
3. Use and
Solutions to Problems
3.a. Make a savings deposit using a teller.
Fill out deposit
Wait in line if
Hand teller cash or Receive receipt
check and deposit
line of information
Solutions to Chapter 6 Slected Homework Problems
OT = 450 minutes
a. Minimum cycle time = length of longest task, which is 2.4 minutes.
Maximum cycle time = task times = 18 minutes.
b. Range of output:
e. Potential output:
Solutions to Selected Problems
c. This is not necessarily true. If the design capacity is relatively high, the utilization
could be low even though the efficiency was high.
FC = $9,200/month
VC = $ .70/unit
Rev = $ .90/unit
b. Profit = Rev
Chapter 10 Homework Solutions for Selected Problems
specs: 24 oz. to 25 oz.
= 24.5 oz. [assume = ]
= .2 oz.
a. [refers to population]
= 1.0 liter
= .01 liter
n = 25
[z = 2.17 for 97%]
n = 20
= 3.10 Mean Chart: A2 = 3.1 0.18(0.45)
Chapter 2: Competitiveness Strategy Productivity
Solutions for Selected Homework Problems:
1. a. Anniversary = 37.5 meals/worker; Wedding = 40 meals/worker
b. Possible differences in the: menu, number of courses, time of day, facilities, and worker
Filled Notes for Chapter 1: Introduction to Operations Management
Highlights of the chapter:
Operations as one of the three main functional concerns of most organizations.
The role and job of the operations manager as a planner and decision-maker.