Accountable Care Organizations
Accountable care organizations (ACOs) are integrated groups of providers responsible to
care for a population of Medicare enrollees who are rewarded for reducing costs and improving
quality (Fallon, Beg
Chapter 16: Managing
Appreciate the interconnected nature of computerized
devices in hospitals and other organizations.
Be able to define and explain the elements of an
electronic health record system.
Appreciate the grow
Chapter 3: Strategic
Identify the purpose of strategic planning
List the six steps of strategic planning
Describe the importance of a mission, vision, and
Describe how to use analysis of strengths,
Chapter 4: Marketing
Be familiar with traditional concepts of
Understand frames and branding
Know about marketing challenges and
opportunities that impact organizations that
provide health care services and public health
Chapter 17: Managing Change
Understand strategies for managing planned
Be able to conduct a force field analysis of a
Understand strategies for encouraging and
managing emergent change.
Apply strategies for s
Building a Culture of
Understand the meaning of organizational culture
and indicators of organizational culture.
Be able to describe at least one way of classifying
differences in national cultures.
Describe common but
Chapter 6: Structuring for
Understand the need to differentiate work roles and
tasks and different ways to achieve this goal.
Appreciate the need to integrate work roles and tasks.
Be familiar with structural contingency theory.
Chapter 5: Preparing for
Appreciate the importance of planning for
Be familiar with the elements and use of the
National Response Framework and the
National Incident Management System.
Appreciate the necessit
Chapter 15: Managing Finance
Know the elements of a business plan
Be able to interpret a set of organizational
Understand budgets and explain the uses of
Be able to construct incremental and zerobased
Chapter 2: The Policy Context
Understand the interdependence of health
management and public policy
Be able to describe the U.S. governmental
Understand key distinctive features of health
policy in the Un
Chapter 13: Collaborating
Outside the Organization
Appreciate the need for collaboration among
Know how to form partnerships among
Understand why local health organizations
must interact with stat
Organizing Human Resources
Understand the recruitment process.
Know key issues of compensation and
Be better able to retain valued employees.
Understand the importance of training and
Developing Self and Others
Understand the relationship between workplace
performance and individual physiology, personality,
emotional and social intelligence, and competencies.
Identify four ways to pursue self-development.
Chapter 14: Managing
Performance and Quality
Understand the importance of improving
organizational performance through
performance management, program evaluation,
and continuous quality improvement (CQI)
Be able to explain the Turning Point m
Chapter 18: Conclusion:
Leading the Way
Appreciate the need for managers to have
Know about the philosophy and associated
practices of servant leadership, collaborative
leadership, and complexity leadership.
Chapter 1: Introduction:
Managing for Quality and
Be familiar with the framework of this text
Understand the importance of sound managerial
practices in contemporary organizations that provide
programs and services related to heal
Chapter 11: Motivating for
Understand intrinsic and extrinsic motivation
Recognize content theories and process
theories of motivation
Be able to apply motivation theory when
designing jobs and incentives
Theories of Mot
Understand the strength of informal groups.
Appreciate the nature and structure of informal
channels of communication.
Know how to work with informal groups in