Types of Patient Records
o Letter size charts
o Oversized index cards
o Equine records-carbonized
Format of the Patient Record
o Source Oriented Medical Record
o Free form writing in chronological order
o Simple-easy to learn
What is Customer Service?
How you treat people who support your company
o Paying customers/internal staf
Why Is It Important?
If customers stop coming-we are out of a job.
Whats In It For Me?
Good service makes you feel good about your job and f
o The rules of moral conduct that all members of the veterinary staff should follow
Putting the needs of the patient first
o Primary responsibility of veterinarian is to relieve animal suffering, illness or disability
o Primary responsibi