Chapter 3: International Management & Globalization
Globalization refers to the flow of goods and services, capital (money), and knowledge across country
borders. Globalization enhances the economic interdependence among countries and organi
Chapter 1: The nature of Management
Management is a challenging and necessary part of a successful business. It is exciting and yet requires a
lot of hard work and dedication.
What is Management?
A. Management is an activity or process. More specifically,
CHAPTER 1 Multiple Choice Questions
68. (p. 4) One way to think of _ is "the art of getting things done through people." A.
supervision B. motivation C. management D. leadership E. strategy Management, said one
pioneer of management ideas, is "the art of
Multiple Choice Questions ch8
63. (p. 235) According to productivity expert Odette Pollar, which of the following should a
manager delegate? A. Emergencies B. Tasks that challenge subordinates C. Special tasks your
boss has asked you to do D. Personnel ma
Multiple Choice Questions Ch6
64. (p. 165) A _ represents an "educated guess" about what must be done in the long term
for survival or the prosperity of the organization or its principal parts. A. trend analysis B.
mission C. strategy D. forecast E. conti
Principles of Organizational Structure
Organizational structure: The sum of ways an organization divides its labor into distinct tasks
and then coordinates them.
Organizational design: The process of assessing the organizations strategy and en
Responding to a Crisis:
Nokia Ericsson and the Case of the Fried Silicon Wafers
In 2000, a fire at a Phillips semiconductor factory in New Mexico led to a supply disruption of
chips for mobile phones.
The fire affected output for both Ericsso
Term can be traced back to ancient Greeks.
Used the word strategos to designate a military commander-in-chief.
Chinese military general and theorist Sun Tzu (544 BC to 496 BC) wrote The Art of War.
In book, he laid out prin
Chapter 2 Social Responsibility & Managerial Ethics
You may be wondering, Why should I care about corporate social responsibility or managerial ethics or
whether or not my employees have health care benefits? Arent these the types of issues philosophers
Multiple Choice Questions ch16
71. (p. 507) Soo Jin was recently hired as a facilities director at Star Bottling. Which of the
following should she do immediately as she tries to improve productivity? E. Establish a system
of measurement. One suggestion f
Multiple Choice Questions CH14
59. (p. 437) Which of the following is NOT advice from career coach Richard Knowdell for
staying ahead in the workplace of tomorrow? A. Develop new and diverse capacities B.
Anticipate, adapt to and embrace change C. Focus o
Questions 65. (p. 372) _ is defined as the psychological processes that arouse and direct
goal-directed behavior. A. Stimulus B. Productivity C. Enticement D. Motivation E. Incented
action Motivation may be defined as the psychological processe
Multiple Choice Questions ch9
65. (p. 271) Which of the following is NOT a recommended way to stand out in a new job? A.
Come in early and stay late to observe others B. Underpromise C. Be aware of the power of first
impressions D. Make it easy for others
Multiple Choice Questions CH5
53. (p. 139) A career that is upwardly mobile, with a number of jobs that are fundamentally
different yet still build on one another is known as a(n) _ career. A. steady-state B.
portfolio C. spiral D. inclining E. linear The