Designing Quality into
Products and Services
use the Management Tools to organize and communicate
discuss Quality Function Deployment (QFD) and its role in
product and service design.
discuss Design for Six Sigma (DSS)
Edits by Dr. Steve Kramer
Define strategic quality management
Discuss the strategic management
Operationalize the dimensions of quality
Discuss ways to develop qual
List and define the four categories of
Assign specific costs to each COQ category.
Discuss the goal of a quality cost system.
Discuss the importance of integrating COQ
with continuous quality improvem
Using Value Stream Mapping
for Process Improvement
Dr. Steve Kramer
Edited from LEIs Value Stream Training
Value Proposition Template
Case study rubric Item Explanations
Do NOT include strategies in the objectives section. Objectives = outcomes (what you
want); Strategies = how to get to the
Introduction to Quality
Discuss the development of quality as a
Discuss the complexity of defining quality
Compare and contrast the leading approaches to
Discuss the difference between defining quality
PIM 5450 - Quality Management
I. Course Information
Course: PIM 5450 - Quality Management
Semester Credit Hours: 3.000
Course CRN and Section: 22827 - WB1
Semester and Year: Fall 2017
Course Start and End Dates: 08/21/2017 - 10/15/2017
II. Instructor Info
_ involves eliminating a specific threat, usually by eliminating its causes.
a. Risk transference
b. Risk mitigation
c. Risk acceptance
d. Risk avoidance
_ involves reducing the impact of a risk event by reducing the probabil
QUIZ # 3
Given the information below, what is the project duration?
Activity A; Predecessor - None; Duration - 3 days
Activity B; Predecessor - None; Duration - 10 days
Activity C; Predecessor - A ;
Duration - 5 days
QUIZ#1 (.25 each question)
Benefits minus costs is known as the _.
a. cost of capital
b. opportunity cost of capital
c. cash flow
d. discount factor
Which of the following are organizational process assets?
a. The organizations infra
A document used to solicit quotes or bids from prospective suppliers is known as a(n) _.
A key factor in evaluating bids, particularly for projects involving information technology,
QUIZ # 4 CH9 & CH10
Which motivational theory believes that people are willing to work without supervision, and want to
direct and manage their own work to achieve that which is in the best interest of the organization is
WORK BREAKDOWN STRUCTURE
CITY, STATE ZIP CODE
The WBS is a view into the project which shows what work the project encompasses. It is a tool
which helps to easily communicate the work and
PIM 5455 Case Study Care Car Rental Consolidation Project
Project Time Considerations .1
Project Financing .2
Project Governance .2
Team Considerations .2
Technology Considerations .2
Vendor Selection and Project .
Project Management Assessment
A PM is assigned to a project where 10% of its employee are consultants. Where can the PM find out
Responsibility assignment matrix.
Project organizational chart.
Surveyor Pro Create Cost Estimate (In-Class Activity)
Use the template provided by your instructor to re-create the Project Cost Estimate associated with the
Surveyor Pro project (Chapter 7 opening case). Do NOT refer to your book.
This project was preced
The local distributor for Macho Heavy Beer is reconsidering its inventory
policy now that only kegs will be sold. The sales forecast for next year is
1,500 kegs. The cost to store a keg of Macho in a refrigerated warehouse is
All of the following are on the list of Deming's 14 points EXCEPT
end the practice of awarding business on price tag
constantly and forever improve the system of
production and service
eliminate numerical goals for the workforce
Facebook adding a feature that allows users to edit photos before
publishing would be considered a radical innovation.
A retail business that sells a very specialized set of products and a team of
Which of the following reasons should encourage firms to exercise caution
when outsourcing rather than performing the work themselves?
Loss of quality control
Atrophy of in-house capability to perform outsourced work
Loss of negotiation leverag
PIM 5455 Network and Schedule Assignment
Step 1) Create at least 3 activities by decomposing work packages 1.4.1
through 1.4.5. Use logical numbering.
Step 2) Create a network diagram for all activities. You may use any
Tool (though MS Project might be a
Define Measures Practice
1) Ten nails produced. Each one has five ways it can be defective. One or more defect makes the
entire nail defective.
Calculate the following:
2) A four-step process has a yield of 0.98 in st