Lecture # 11
1. Is there any difference between communication
& interpersonal Skills?
Communication skills involve the variety of
ways in which you communicate with people.
Interpersonal skills represent the way in which
Lecture - 8
What is Change?
To make something different. You can cause
something to change, or you can bring change upon
In todays competitive environment change is very
necessary at personal as well at organizational
Financial Performance Metrics
Financial Performance Metrics Financial
Financial ratio analysis is the systematic use of ratios to
interpret financial statements so that the existing strengths and
weaknesses of a firm a
Academic dishonesty is first step in corruption
Aliens: Is there Any Proof that Aliens are Real?
The World of Genies (Jinnaat)
Basic Survival Skills
Bi-lingual education system. Pros and cons.
Capitalism, Socialism and Communism
Assignment No. 01 - Part 4, Fall 2016
Student Name & ID: _
Introduction to Business Finance
Financial Markets in Pakistan and the Dynamics of Financia
Microsoft Office Applications Chapter 5 notes:
Blank Document - A new blank document that opens each time you start Word.
Cursor/Insertion Point - A point on a document where the next character or space is
Red Underline - Indicates the text is no
Microsoft Office Applications chapter 1 notes:
Word - Microsoft's word processing program.
Word Processing - The use of software application to create, edit, format, print and save
text-based documents, such as letters, reports, and memos.
Excel - Microso
Microsoft Office Applications Chapter 3 notes:
Microsoft PowerPoint - A presentation graphics program you can use to develop
materials for presentations, including slide shows, computer-based presentations,
speaker's notes, and audience handouts.
Microsoft Office Applications Chapter 6 notes:
Microsoft Office Clipboard - Group of buttons in the Home Tab to cut, copy, and paste
content into a document within the Office programs.
Undo - The button in a document that reverses actions performed.
Microsoft Office Applications chapter 4 notes:
Ribbon - An area at the top of an Office program window that contains commands for
working with the open file; the commands are organized under tabs.
Screen Tip - A box that appears on the edge of a window wh
Microsoft Office Applications Chapter 7 Notes:
Hanging Indent - Formatting a paragraph where the first line is right-aligned and all
other lines of text are indented one tab.
Header - An area located at the top of a document that allows insertion of notes
Microsoft Office Applications Chapter 8 notes:
Character - Individual text letters, symbols, or spaces.
Paragraph - A section of grouped characters.
A spreadsheet - is an electronic file used to organize related data and perform
A worksheet -
Microsoft Office Applications Chapter 2 notes:
Excel -A spreadsheet application that allows the user to work with text number and
formulas to create tables, charts, worksheets and financial documents
Outlook - A Microsoft product that functions as a perso
Microsoft Office Applications Chapter 10 notes:
The Format Menu - presents sheet commands
Moving a worksheet - changes its order among sheet tabs
Copying a worksheet - makes a duplicate sheet at the new location
The Insert - command offers several techniq
Microsoft Office Applications Chapter 9 notes:
Worksheet columns - lie vertically
A cell - is the intersection of a row and column
A cell address or cell reference - names a cell
True - Excel supports text, values, dates, and formula results
Formulas - ar
Customer Relations Management Chapter 6 notes:
Learning Learning in a CRM environment involves collecting customer information through
comments and feedback on product and service performance
Knowledge Management - a process by which customer information
Customer Relationship Management Chapter 4 notes:
brand personality - distinctive image that captures a good's or service's character and
perceptual map - technique to visually describe where brands are "located" in
consumers' minds relative to c
Customer Relationship Management Chapter 2 notes:
baby boomers - people born between 1946 and 1964
cultural diversity - actively seeking people of different races and sexes
Geodemography - segmentation by combining geography and demographics
Geocoding - s
Customer Relationship Management Chapter 5 notes:
Customer Relationship Management Strategy Organize around customer segments
Encourage and track customer interaction with the company
Foster customer-satisfying behaviors
Link all process if the company