Viewing a foodservice operation as a system is a way to understand
interrelatedness of work in a foodservice operation
This chapter, discusses systems theory concepts & introduces you to the
foodservice systems model.
You will learn about
Strategic Management and Commercial Segment
Strategic thinking has the following characteristics:
Intent focusedvision for where the organization is/should be going.
Comprehensiveviews organization as part of larger system.
After food & supplies have been received properly, they must be placed in
Dry and low-temperature storage facilities should be accessible to both receiving
& food production areas to reduce transport time and labor costs.
Defined as an activity for ensuring that products delivered by suppliers are those
that were ordered in the purchasing activity.
The receiving process includes:
Consistent, routine procedures are essential to the receiving process.
In many opera
QUALITY STANDARDS are published by professional organizations & industry
Some serve as guidelines, others are mandated standards for accreditation.
ISO 9000 Standards are individual, related international standards on quality
Quality is critical to the success of a foodservice operation.
Achieving quality outputs requires attention to
the quality of inputs and the quality of the transformation process.
In this chapter, you will see how total quality management and proc
Operating Practices and Managing Sustainability
Changes in economics, technology, demographics, politics, and competition will
impact how food-service operators manage programs & missions.
Foodservice operators who deliver high-quality, readyto-eat foods
An open system has a number of unique characteristics:
Interdependency of parts, leading to integration and synergy
Interface of systems and subsystems
Hierarchy of the system
Hospitals, schools, colleges, and universities, correctional facilities, and military
Hospitals - provide food for inpatients, outpatients, and their family & friends.
Schools - the National School Lunch Program (NSLP) is a fede
Inventory is a record of assets owned, supported by actual presence of products in
Materials held in storage represent a significant investment of the organizations
For inventory control to be effective, access to storage