289. While Rachael, a psychology major at the local university worked frantically
at her job at Groovy Rags Retail in anticipation of the regional manager's visit, her
department manager Eon Forcer had an interesting word to say to her: "Don't worry
316. Which of the following statements would a proponent of management by
objectives likely make?
A. Top management is best qualified to set the organization's overall goals
B. When all is said and done, employees must motivate themselves
C. Most employee
308. The basic principle of equity theory is that employees try to:
A. maintain equity between inputs and outputs compared to people in similar
B. ensure that performance standards are fair and attainable.
C. earn as much as possible with as li
312. According to goal-setting theory, in order for goals to enhance motivation and
performance they must be:
A. accompanied by monetary rewards.
B. accompanied by feedback.
C. tied directly to the principles of scientific management.
D. put into the labo
304. Reprimands, pay reductions, and suspensions are all examples of:
A. hygiene factors.
B. equity adjustments.
C. shock therapy tactics.
D. negative reinforcement.
305. _ refers to a situation in which a manager attempts to stop an
296. Management by objectives is most effective in organizations that:
A. are relatively stable.
B. are faced with rapidly changing conditions.
C. rely heavily on the principles of scientific management.
D. are subject to extensive government regulation.
300. According to Victor Vroom, which of the following questions is an employee
likely to ask before deciding to exert his or her maximum effort toward completing
A. Is the reward for completing the task worth the effort involved?
B. Are other emp
292. _ is based on the notion that setting ambitious but attainable
goals will improve motivation and performance if the goals are accepted,
accompanied by feedback, and facilitated by organizational conditions.
A. Theory J
B. Goal-setting theory
286. At Solar Concepts, Inc., employees are promised long-term employment and
are involved in decision-making. The employees follow a somewhat specialized
career path and have individual responsibility for results. Solar Concept's approach
is an example o
323. Dane works as a sales representative for the Better Butter Company. He is
about to meet with his manager to review his progress toward meeting the sales
objectives they agreed to at the beginning of the year. Dane likes the fact that
managers at Bett
326. Which of the following problems would indicate that a manager failed to apply
the basic concepts of expectancy theory?
A. Employees are frustrated because they have no say in their organization's goals
B. Some of the organization's emp
Participation Questions Chap. 3
Which publicly traded Company is used as example #1 in class for the revenue recognition principle?
Apple Computers, JC Penney, Sears, or Walmart
The second example discussing a cruise for the revenue recognition principle
342. _ is the degree to which a job requires doing a task with a visible
outcome from beginning to end.
A. Task significance
B. Autonomous responsibility
C. Job specification
D. Task identity
343. The practice of moving employees from one job to another t
338. _ emphasizes motivating the worker through the characteristics of the
B. Job engineering
C. Scientific management
D. Job enrichment
339. _ is the characteristic of work concerned with the degree of
freedom, independence and
335. As the marketing manager for Chipper's Golf Resort, you hired interns from
the local university to go out and sell your annual golf event. You provided each of
three interns with their own list of past sponsors, participants, and prize contributors.
333. You are a graduate teaching assistant in the Biology department at Fairview
University. You have several graduate student friends who have graduate
appointments in the business department and the English department. While
everyone's compensation and
329. Matt works for a sports marketing firm. He feels that he has been treated
unfairly by the organization. He helped three other employees organize a series of
successful street hockey tournaments in different regions of the country. While the
331. Brett manages a sales force that sells laboratory supplies to companies and
university science labs. He wants to implement a reward program for high
performance. Any rep whose territory bills over $500,000 in sales will win a trip for
two, to a Carib
320. According to equity theory, which of the following statements is most
A. The best way to motivate employees is to offer everyone the same reward
B. Employees' perceptions of fairness will affect their level of motivation
C. Employees genera
283. Kanetra believes that if she leaves her employees unsupervised for a few
minutes they will do nothing but slack off. She is known as the "Dragon Lady" (at
least behind her back) for the harsh criticism and punishment she disburses
whenever an employe
280. An important criterion that helps to determine the type of management style
[Type A, J, or Z] that works best for firms is:
A. the education level of the workforce.
B. the marital and family status of the workforce.
C. the general culture that surrou
276. Theory X managers are likely to believe that:
A. the average person dislikes work and will seek to avoid it when possible.
B. most employees know more about their job than the boss.
C. employees are motivated mainly by the chance for advancement and
229. Maslow classified the needs for basic items such as food, water, and shelter
A. safety needs.
B. sustenance needs.
C. physiological needs.
D. self-actualization needs.
230. Maslow called the needs people have for security at work and at home:
225. Which of the following statements would Elton Mayo have most likely made
soon after concluding his Hawthorne studies?
A. Employees are not lazy, but they normally lack direction and respond best to an
autocratic style of management
B. The key to incr
233. In Maslow's hierarchy, _ needs refer to the desire to reach one's
234. The need _ would be classified as a social need.
A. to reach one's full potential
B. to feel safe and secu
240. Most employees in less-developed nations are motivated by the desire to
A. physiological needs.
B. social needs.
C. esteem needs.
D. empathetic needs.
241. Employees in the United States and other developed nations are least likely to
237. Jackie had been very pleased with her part-time job at a local convenience
store until a recent incident occurred. During Jackie's shift, the store was
burglarized. Although no one was hurt, Jackie now feels uneasy and fearful during
her late night s
222. In the Hawthorne studies, employees were involved in the planning of the
experiments. This caused employees to:
A. set rather simple, easily attainable goals.
B. become distracted and thus reduced productivity.
C. believe that management respected th
214. Which of the following statements is the best description of how scientific
management viewed employees?
A. Employees are like machines that must be programmed to perform in a certain
B. Most employees are creative and intelligent individuals who
218. The tendency for people to behave differently when they know they are being
studied is known as the:
A. Hawthorne effect.
B. Taylor effect.
C. Type II effect.
D. induced motivation effect.
219. The Hawthorne studies found that employees in the experi