Components of the Reservation
Essential Reservation Data
Arrival and Departure Dates, Number of Nights - Both are required to avoid confusion
Number of persons and who they are - Determines types of bed/cot/crib needed
Number of rooms required -
All of the following are included in the Food and Beverage Division EXCEPT:
Labor cost benchmarks are measured by
The second in command in the kitchen is called the
Quick service restaurants have basically saturated the market. One strategy that some QSRs are using to
increase sales is.
Co-branding at stores and nontraditional locations
TGI Friday's, Houlihan's, and Bennigan's are examples of.
Dinner house theme rest
A person who spends less than a year traveling to places other than their environment is known as a
Travel is on the increase and expected to continue to increase in the coming years due to
1 out of 1 points
Which of the following events would NOT be considered a special event?
1 out of 1 points
Which of the stages of
Examples of quick-service/fast food restaurants are
Pizza Hut, KFC, and Subway
Quick service restaurants have increased in popularity because of
their location strategies
The classification of restaurant categorized by price, decor, atmosphere, higher lev
Since its introduction, the pineapple has been internationally recognized as:
a widely used vegetable in the
a symbol of danger
a symbol of hospitality
Key to being successful in the hospitali
History of Hotel Keeping.
Hotels have been around for centuries. However, the word Hotel didnt appear until the 18th
century, and it comes from the word htel in French with means large house
Hotels becoming larger in recent years, because it wa
Price Elasticity of Demand.
Elastic Change prices demand changes.
As prices drop, demand rises. As prices rise, demand falls
True for leisure travel
Inelastic Change prices demand is static
True only for a limited range of products
True for bus
Forecasting Available Rooms
Terms to know:
Committed Rooms: Yesterdays stayovers + today's reserved arrivals)
Out of Order (OOO) Rooms = Rooms temporarily unavailable due to fixable problems. Can
be fixed quickly if absolutely essential. Can be
The Organizational Structure.
The General Manager (GM): The Boss of an individual hotel. Responsible for
everything in the hotel. Supervises and controls all the departments.
WAS - GM was the Face and Soul of the hotel. Long tenure of GM in a p
Airlines: Global Distribution Systems (GDS) Hotels: Central Reservation Systems (CRS): Started
The Three Global Distribution System Providers
Your Signature Themes
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