40542_02_p21-40 8/14/01 7:55 AM Page 21
C H A P T E R
Operations Strategy and Competitiveness
2
B e f o r e s t u d y i n g t h i s c h a p t e r y o u s h o u l d k n o w o r, i f n e c e s s a r y r e v i e w
1. The role of the OM function in organizati

1 A pizza delivery company promises to deliver all customer orders within one hour of receiving an order at one
past week showed the average delivery time was 40 minutes and the standard deviation was 10 minutes.
UTL
LTL
Mean
Std. Dev.
a
60
0
40
10
Is the

Egg sales are a major concern at MV Grocery. The following gives the demand for the past eight weeks (in dozens).
a
b
c
Week
Demand 2 Week Moving Average
Weighted moving average
Exponential Smoothing
1
250
2
200
3
220
225
4
190
210
5
230
205
210
6
240
210

Master B Kitchen
18
25.2
22.9
17.4
26.4
22.8
24.8
21.9
26.9
19.7
17.8
23
24.6
19.7
21
16.9
21.8
23.6
Average:
T.TEST
22.8
0.293247
=
0.05
Ho: uM = uK
Ha: uM uK
Fail to reject the null
Anova: Single Factor
SUMMARY
Groups
Count
Master B
8
Kitchen
10
Sum
182

Mean
120
Mean
3a
3b
3c
3d
STD
STD
120
5
120
4
120 3.333333333
120
2
20
1.The average price of a gallon of unleaded regular gasoline was reported to be $3.44 in northern Kentucky. Use th
a.What is the probability that the mean price for a sample of 50 serv

A.
B.
C.
D.
E.
16 Possible Outcomes
32 Possible Outcomes
216 Possible Outcomes
2 Possible Outcomes
120 Possible Outcomes
A.
16
# of Heads
B.
H
H
H
H
T
T
T
T
H
H
H
H
T
T
T
T
H
H
H
H
H
H
H
H
T
T
T
T
T
T
T
T
C.
O HEADS
1 HEAD
2HEADS
3 HEADS
4 HEADS
1/16
4/16

Metropolitan_Area
Abilene, TX
Akron, OH
Albany, GA
Albany-Schenectady-Troy, NY
Albuquerque, NM
Alexandria, LA
Allentown-Bethlehem-Easton, PA
Altoona, PA
Amarillo, TX
Ames, IA
Anchorage, AK
Anderson, IN
Anderson, SC
Ann Arbor, MI
Anniston-Oxford, AL
Applet

1.If a variable X is normally distributed with a mean of 60 and a standard deviation of 15, what is
a.P(X > 60)
b.P(X > 75)
c.P(X > 80)
d.P(X < 50)
e.P(45 < X < 75)
f.P(X < 45)
Cumulative Normal Distribution
Mu
68
Sigma
4
X
Cum Prob.
60
0.9772498681
75
0.

1.The manager of the Danvers- Hilton Resort Hotel stated that the mean guest bill for a week-end is $600 or
a.Which form of the hypotheses should be used to test the managers claim? Explain why?
b.What conclusion is appropriate when H0 cannot be rejected?

1.An experiment with k = 4 cells and n = 205 produced the data shown in the following table:
i=1i=2i=3i=4ni39586444
Do the data provide sufcient evidence to conclude that the proportions difer across the fourcells? In other words, test if p1=
a.Use a sign

Chapter 3
Probability Distributions
Probability Distributions
A Probability Distribution tells us how the total probability of 1 is
distributed amongst the possible outcomes?
Pizza Distribution
Probability Distributions
Probability
We talk about the prob

William Stylos U64438345
Nicholas Stylos U83789888
The Lost Weekend
Your immediate superior on your new job is VP-Operations for one plant of
a major home appliance producer. Her responsibilities cover over 8000 WIP
and Raw Materials items used in making

QMB 6603
Homework #5a
Instructions: Use Chapter 4 and Chapter 4 PPT. Prepare a report answering the following.
Please remember there is no right or wrong answer for these. You are capturing your
experience/understanding for the following things.
1) Consid

316.67
50.00
12000 99166.67
44000
36000
316.6667
50
Color Code
Green
Red
Blue
Decision Variables
Constraints
Objective Function
Target Cell (Max)
Cell
Name
$D$1 Profit
Original Value Final Value
0 99166.666667
Adjustable Cells
Cell
Name
$A$1 Mortgages
$B$

QMB 6603
Homework #2a
Submit your report on Canvas before due time as indicated.
Max. Points: 40 (i.e. 4 x 10 points each)
Instructions: Use Chapter 2 and Chapter 2 PPT. Prepare a report answering the following. Please remember
there is no right or wrong

5
8
Color Code
Green
Red
Blue
Decision Variables
Constraints
Objective Function
0
16
4
8
8
0
5
13
8
16
20
12
16
8
49
Target Cell (Min)
Cell
Name
$J$1 Total_Employees
Original Value Final Value
0
49
Adjustable Cells
Cell
Name
$A$1 A_Shif
$B$1 B_Shif
$C$1 C

University of South Florida Sarasota-Manatee
Syllabus
QMB 6603, Section 521, 2 Credit Hours
Operations Management and Quality Enhancement
Spring 2016, Room: B-229
Instructor:
Email:
Class Time:
Dr. Ram Govindu
rgovindu@sar.usf.edu
9:00 12:30 p.m. Saturday

Operations and
Supply Chain Strategy
Ram Govindu, Ph.D.
College of Business
University of South Florida Sarasota-Manatee
Learning Objectives
1. Discuss the importance of
operations/supply chain management
2. Describe the history and development of
three e

Quality Management
Learning Objectives
1. Define the meaning of quality
2. Explain why it is necessary to improve the
quality of goods and services
3. Introduce quality measures for goods and
services
4. Summarize the history of quality management
5. Summ

QMB 6603
Homework #1
Submit your report on Canvas before due time as indicated.
Max. Points: 50
Instructions: Use Chapter 1 and Chapter 1 PPT. Prepare a report answering the following. Please
remember there is no right or wrong answer for these. You are c

QMB6603
Homework #2b
Submit your report on Canvas before due time as indicated.
Max. Points: 30 (i.e. 3 x 10 points each)
Instructions: Use Chapter 2 and Chapter 2 PPT to solve the following problems. Solve the problems in an
Excel file and submit it on C

QMB 6603
Homework #6a
Submit your report on Canvas before due time as indicated.
Max. Points: 80 (i.e. 8 x 10 points each)
Instructions: Use text book Chapter 5 to solve the following problems.
Solve all the Solved Example Problems 1, 2, 3, 4, 5, 6, 7, an

QMB 6603
Homework #4a
Provide examples of each of the eight types of waste described in chapter 12 for the
following operations
1) A retail supermarket
Overproduction: Retail supermarkets may overproduce generic goods around certain holiday
seasons. For e

QMB 6603
Homework #5b
Submit your report on Canvas before due time as indicated.
Max. Points: 50 (i.e. 20 points for #3 and 10 points each for the rest)
Instructions: Use text book Chapter 4 and Chapter 4 PPT to solve the following problems.
1) Solve Prob

QMB6603
Homework #3b
Submit your report on Canvas before due time as indicated.
Max. Points: 70 (i.e. 7 x 10 points each)
1. Consider the following Dataset on Restaurant Complaints. Prepare a Pareto Chart. Based on
the chart identify which complaints a Qu