C&S Wholesale Grocers
Why is Cohen worrying about his organization?
Cohen is worried that with increased consumer demand through the acquisition $200 million in
new contracts with A&P stores, that C&Ss reputation will suffer due to incre
Chapter 21: Foster Trust through Ability, Benevolence,
Serves as a guide that paces openness, investment and spontaneity of
interactions at work
Influences decisions about whether to cooperate
Helps maintain sense of confidence and opt
Chapter 7: Control Voluntary Turnover by Understanding
Turnover can be positive or negative, and is an ongoing organizational issue that needs to be managed.
Therefore, understanding how employees decide to leave is essential.
Needs: Certain minimum requirement to make it a need and below that threshold survival is threatened. Above
this threshold, matter of value.
Values: Above the threshold of a needs (taste, preference)
Maslows Hierachy of Needs is inaccurate in two importan
Chapter 6: Promote Job Satisfaction through Mental Challenge
Job Satisfaction: A pleasurable or positive emotional state resulting from the appraisal of ones job or job
Main principle of the chapter: Mentally challenging work is the key to job
Theory of Planned Behavior
Ethical Behavior, Voluntary Turnover and Optimal Performance
The Theory of Planned Behavior (TPB) explains ethical behavior through the attitudes, subjective
norms, and perceived behavioral control (PBC) of the
How members go about interacting and making choices to get their work done
- A central element to success or failure of groups
Characteristics of a good Group Process
Fast and Responsive
Members acting under pressure
Conflictual & Respectf