Motivation: Forces that energize, direct, and sustain a persons efforts.
Expectancy Theory: A theory proposing that people will behave based on their
perceived likelihood that their effort will lead to a certain outcome and on how h
Affirmative action: Special efforts to recruit and hire qualified members of groups that
have been discriminated against in the past.
Monolithic: An organization that has a low degree of structural integrationemploying
Three strategies for achieving organizational control
Bureaucratic control: Uses formal rules, standards, hierarchy, and legitimate authority.
Works best where tasks are certain and workers are independent.
Market control: Uses prices,
For each theory, you should know how each explains motivation (e.g., according to
Equity theory, motivation is created by peoples attempts to restore equity), the major
component of each theory (e.g., what is the process in expectancy theory; what are
Know the 5 sources of power
Control over rewards
Control over punishments
Appealing personal characteristics
Understand the following theories of leadership:
Trait theories: A leadership perspective that attempts to determin
Four criteria of strategic human resources management
Is difficult to imitate
The Stages of the HR Planning Process and the components of each stage
Know the differences between internal &
Globalization "global" offices and facilities in countries all over the world-transcending
national borders-talents can come from anywhere in the organization-Internet
The Internet is.
Is a marketplace, means for manufacturing, distribution channel, and i
ALL relevant forces outside the organization's boundaries Includes: organizations
clients, customers, economy, gov't, and competitors
The general environment that potentially influences all decisionsincludes gov'ts,
3 Cooperative Strategies to influence the environemnt
Contraction Negotiation of an agreement between the organization and another group
to exchange goods, services, information, patents and so on.
Opposing pressures from different sources occurs on the level of
psychological conflict or conflict between individuals or groups
the options are attractive
occurs when several options are attractive, or when none of