Leadership in Organizations
What Do We Think We
Know About Leadership?
MO 321: Week 1
Get to Know One Another Exercise
Fill Out Information Sheet
Organize Into Learning Circles and
Operations management: The management of systems processes that create goods
and/or provide services.
Lean operation: flexible system of operation that uses considerably less resources than
a traditional system
Mass customization: A
What is marketed? (10 types of entities):
Goods, Services, Events, Experiences
Persons, Places, Properties, Organizations, Information
Marketing Mix- the 4 Ps
Product: Creating value
Price: Creating value
Place: Delivering value
Technology: The systematic application of scientific knowledge to a new product,
process or service.
Innovation: A change in method or technology; a positive, useful departure from
previous ways of doing things.
The general environment; includes governments, economic conditions, and other
fundamental factors that generally affect all organizations.
Laws and Regulations
The economy Technology Demographics Social Values
Maximizing A decision realiz
Early problems (most innovation)
Emergence of a dominant design
Development slows as limit is approached
Understand the Technology Adoption Cycle (be familiar with the characteristics of
consumers in each stage)
Innovators: adventurous and willing to take
What are the five fundamental success drivers? Innovation, Quality, Service, Speed,
Today's enterprises are _. Global
Globalization means what about a company's talent?
It can come from anywhere.
Technology does what to costs? Drives
Domain Selection entering an existing market with existing expertise
an investement in a different product, business, or area
*Michael Porter's "Five Forces" Model
Divestiture a firm selling 1 or more businesses
Prospectors companies that
Measures of various characteristics of the people who make up groups or other
A person who has the job of criticizing ideas to ensure that their downsides are
4 Types of Culture (internal/external)
Group - internal
Hierarchy - internal
Adhocracy - external
Rational - external
Coalition two or more groups that coalesce and act jointly with respect to some set of
issues for some period of time
T/F: Managers typic
Pyramid of global corporate social responsibility (TOP-BOTTOM)
Ecocentric Management is goal is the creation of sustainable economic development
and improvment of quality of life worldwide for all organizational stakeh