Article Title Page
RFID in Healthcare: A Six Sigma DMAIC and Simulation Case Study
Peter B. Southard
Opus College of Business, University of St. Thomas, St. Paul, MN, USA
Department of Management Studies, University of Michiga
Qual Quant (2013) 47:20492063
TQM practice in real-estate industry using AHP
P. Sanjay Sarathy
Received: 4 August 2011 / Accepted: 7 November 2011 / Published online: 8 February 2012
Springer Science+Business Media B.V. 2012
Robust Design is part of quality in the product development process. The process method
evaluates noise factors that could be internal or external to the process and gets rid of them to
obtain a more robust design.
During the phases of Concept Developm
Process of statistical control or SPC often takes the shape of a continuous Hypothesis
testing. SPC with Hypothesis testing helps center the process, reduce variability, and
identify special causes either good or bad. While, control chart are to contin
1. The primary customer requirements of a rechargeable drill/driver:
1. Practical usage ( Easy set up, Lightweight, Makes a hole fast, Storage for bits,
2. Good performance ( Lang lasting Performance, Powerful, Maintain power
The DOE analysis main steps are to look at the data and examine them, create a the theoretical
model, base the model on data collected and try to simply them, test the model assumptions
using residual graphs, then use the results to answer the question
Control charts are commonly defined for two groups of data:
if the sample size equals one (n=1), the chart to use is an Individual X Moving range chart.
when the size sample is between 2 and 9 (2<n<9), the chart to use is Xbar
Evaluation is based on scores of each factor:
Evaluation based on Ranks: Smaller values is more preferable than higher ran
The Matrix Diagram gives a perspective of the relationship between several groups of
information. There are 6 matrices possible : L,T, Y, X,C shaped matrix.
Here is an example of L shaped matrix similar to the problem in Q1.