_ is the exercise of control on the basis of knowledge, expertise, or experience.
According to the textbook, administrative management focuses on:
d. how and what managers should do in their jobs.
Which of the following is an
Focus strategy means making your product or service sufficiently different from
competitors' offerings so that customers are willing to pay a premium price for the
extra value or performance that it provides.
Growth, stability, and recove
The difference between the experiential and compression approaches is that the experiential
b. is used to establish a new dominant design.
The systematic comparison of different product designs or design iterations is known
as _ .
Management process refers to the manager's four basic
functions of planning, leading, and controlling
Managers at the third level of organization
In the hierarchy of managers or types of managers, "firstline managers" are usually referred to as
A performance appraisal process in which feedback is
obtained from the boss, subordinates, peers and
coworkers, and the employees themselves
Unintentional discrimination that occurs when members
of a particular race, sex, or ethnic gro
Getting work done through others is called management.
Managers have to be concerned with two issues, efficiency and effectiveness
All four types of managers engage in planning, organizing, leading, and controlling
Technical skills are most important for
d. dominant design.
b. repetitive work.
In the 1970s, two home videocassette tape recording formats
Betamax (developed by Sony) and VHS (developed by JVC)were on
the market. Eventually, the VHS format defeated Betamax in the
marketplace. VHS had become th
The primary way that managers influence customer satisfaction is through:
c. employee satisfaction.
Most modern management textbooks consider all of the following to be management
Helen was recently named the supervising
T or F
The production of novel and useful ideas is called innovation
T or F
When the personal computer became more popular than the typewriter, most typewriter
manufacturers found they were no longer able to sell their product. In other wo