Chapter 9 Improving job performance with goals, feedback, rewards, and positive reinforcement
Performance management org-wide system where mgrs. Integrate the activities of goal setting,
monitoring and evaluating, providing feedback and coaching, and rewa
Chapter 4 International OB: Managing across cultures
Culture and Organizational behavior
If one attributes behavioral outcomes to cultural differences rather than prejudice and
stereotypes you stand a better chance of identifying problems
Ch 7 Social perception and attributions
An information-processing model of perception
Perception cognitive process that enables us to interpret/understand our surroundings
Social cognition / social info processing study of how people perceive one another.
Sexual harassment reflects unwanted sexual attention that creates a hostile work environment
Diversity represents the multitude of individual differences and similarities that exist among
people. Diversity pertains to host of
Ch 8 Foundations of motivation
Expectancy theory is based on the principle that an individuals pay should be tied to performance.
Concept underlying theory is emp motivation is higher when people are rewarded with things they
value(money). There are many
Chapter 3 organization culture, socialization, and mentoring
3 conclusions about org culture
An orgs culture can impact emp motivation, satisfaction, and turnover.
Org culture can be source of competitive advantage
Mgrs. Can influence org culture.
Ch10 Group Dynamics
4 key social skills mgrs. Need for building social capital
Social perception perceive accurately the emotions, traits, motives, intentions of others
Impression mgmt. tactics designed to induce liking favorable 1 st impression by others
Chapter 6 Values, Attitudes, Job Satisfaction, and Counterproductive Work Behaviors
Individual differences influence our values, attitudes, job satisfaction, and tendency to exhibit productive
or counterproductive behavior at work.
Chapter 5 Key individual differences and the road to success
Defined by Viktor Gecas as concept the individual has of himself as a physical, social, and
spiritual or moral being.
Cognitions represent any knowledge, opinion, or belief about th
7 people-oriented associated with higher profits and lower turnover
Job security (eliminate fear of layoffs
Careful hiring (emphasizing a good fit with the company culture)
Power to the people (decentralization and self-managed teams)