Students should watch the movies, The Doctor, with William Hurt, and Patch Adams, with Robin
Williams, OR any current television program that occurs in a healthcare setting. Students should
brainstorm positive and negative healthcare performance issues sh
1. The storyboard is pleasing to look at; however it could have been more organized in order to
allow the story to flow. I would have done my board in the following order:
Mission and Vision statements.
Customers and Customer Requirements.
Survey and S
1.There is a large number of negative data that corresponds with the change in the nursing staff. The
data shows a pattern that reflects that the quality of care dropped dramatically. Patient satisfaction data
showed a reduction due to the decrease in the
Patient satisfaction surveys can help to identify ways to improve a practice or
organization. This can ultimately translate into better care and happier patients.
Several areas of this survey can use improvement. I do not like that the title of the
DISCHARGES BASED ON RACE/ETHNICITY
RACE/ETHNICITYNUMBER OF PATIENTS
OTHER & UNKNOWN