Peer supportTransfer of training can also be enhanced by creating a
support network among the trainees. A support network is a group of two or
more trainees who agree to meet and discuss their progress in using learned
capabilities on the job.
And Diamond Retailing
Blue Nile Company History
jeweler Doug Williams started
company in 1995 named Internet
1999 went into business with Mark
Vadon and they changed the name to
the name sounded more
The Relationship between Development, Training, and Careers (See Slide 4)
A. Development refers to formal education, job experiences, relationships and
assessment of personality and abilities that help employees prepare for the
B. While devel
Reducing Rater Errors
1. Rater error training attempts to make managers aware of rating errors
and helps them develop strategies for minimizing those errors.
2. Rater accuracy training, also called frameofreference training, attempts
to emphasize the
A Pareto chart is used to highlight the most important cause of a problem. Causes
are listed in decreasing order of importance.
Control charts involve collecting data at multiple points in time so that employees
can identify what factors contribute t
Organizational behavior modification (OBM) entails managing the behavior of employees
through a formal system of behavioral feedback and reinforcement.
Example: OBM techniques have been successfully used in several organizational
settings to improve
Approaches to Measuring Performance
A. The Comparative ApproachThe comparative approach to performance
requires the rater to compare an individuals performance with that of others.
1. Ranking is one of the techniques that arrive at an overall assessm
1. Performance management can be used to develop employees who are
ineffective at their jobs.
2. Ideally, the performance management system identifies not only any deficient
aspects of the employees performance but also the
Performance management is the process through which managers ensure that
employees activities and outputs are congruent with the organization's goals.
Performance management is central to gaining competitive advantage. The
performance management syst
Handson methods include onthejob training, simulations, business
games and case studies, behavior modeling, interactive video, and Web-based
training. These methods are ideal for developing specific skills understanding
how skills and behaviors ca
E-learning refers to training that is delivered on public (Internet) or private
computer networks (Intranets) and displayed by a Web browser. Web-based
training supports virtual reality, animation, interactions, communications between
trainees, and r
Midterm 1 Study Guide for Supply Chain Management
A supply chain consists of all parties involved, directly or indirectly, in fulfilling a customer request. The supply chain includes not
only the manufacturer and suppliers, but also transporters