Organizational Behaviour (OB) is a field of study devoted to understanding,
explaining, and ultimately improving the attitude and behaviours of individuals and
groups in organizations.
Human Resources Management is a field of study that focuses on the app
The organization being discussed is UTM Quidditch Team, a newly formed organization which
is part of the University of Toronto Mississauga community. The team comes together to play the
sport of Quidditch which is based on the game played in
DEPARTMENT OF ECONOMICS
University of Toronto
ERI260HF Organizational Behaviour
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The theories and concepts found in OB are actually drawn from two disciplines: human resources
management and strategic management.
The integrative model of OB in the text presents five individual mechanisms that directly aff
Trust: willingness to be vulnerable to an authority based on positive expectations about the
authoritys actions and intentions.
Person based: trust you as an individual
Organization Based: trust in whole organization.
Justice: perceived fairnes
Motivation: a set of energetic force that originates both within and outside an employee, initiates
work-related effort, and determines its direction, intensity and persistence. It is one of the key
feature to performance. Based on 3 things:
If the individual hates his job, his performance and commitment will decrease.
Job Satisfaction is a pleasurable emotional state resulting from the appraisal of ones job or job
experience. It is made up of 2 things: a feeling and a thought.
Personality tendency and structure inside a person which explains their characteristic pattern of
thought, emotion and behavior. Plays a major role in describing how a person will behave in a
certain social situation. It is connected by 2 facto
Good performer and a committed employee arent related at all. Not all good performer is a
committed employee and not all committed employee are good performer.
Job performance is employee behaviours that contribute, either positively or negativ
Power is the capacity to influence others who are in a state of dependence. It can apply to anyone
in the organization, every people have power, its their choice to use it or not. Power has 4 main
Its not always perceived and not alwa
Chapter 5: Stress
Stress: the physiological response to demands when there is something at stake for the
Stressors are the demands that cause stress.
Strain is the negative impact caused by the stress response.
Primary appraisal is evaluation
Team consist of two or more people interacting interdependently to achieve a common goal.
There are 5 types of team:
Work Team: department and people that are around you.
Management Team: only managers part of it.
Parallel Team: various departm
Chapter 9: Personality, Cultural Values and Ability
Personality refers to the structure and propensities inside a person that explains his or her
characteristic patters of thought, emotion and behaviour.
Traits are defined as recurring regularities or tre
Chapter 4: Job Satisfaction
Job satisfaction has direct impact on the job performance and organizational commitment.
Job satisfaction is a pleasurable emotional state resulting from the appraisal of ones job
experience. (Representation of how person feels
Organizational Structure is a formal dictation of how jobs and tasks are divided and coordinated
between individuals and groups within the company.
Organizational Structure can be broken down into specific sections:
Work Specialization: how are
Organization: it can be anything that meets the three criteria: Goal Accomplishment (needs to
work towards a goal), Social Inventions (group of people), and Group Effort (meaning
every person in the group puts in effort to achieve the goal).
Chapter 11: Power and Influence
Power is the ability to influence the behavior of others and resist unwanted influence in return.
Power can be grouped into 2 dimensions:
Organizational: power which is derived based on the persons position in the
Organizational Behaviours Exam Prep
Team: two or more people who work interdependently over some time period to accomplish
common goals related to some task-oriented p