An overview of business intelligence
Business intelligence (BI) is the process of gathering enough of the right information
in a timely manner and a usable form and analysing it so that it can have a positive
impact on business strategy, tactics
Expert systems make decisions based on mathematical models of
An information system gathers and captures raw data, pro
1. Why learn about information systems?
An information system (IS) is a set of interrelated components that collect, manipulate,
and disseminate data and information and provide a feedback mechanism to meet an objective.
We need to learn to priori
Game theory involves the use of information systems to develop competitive
strategies for people, organisations, or countries.
2 What component of AI is used to enable a computer chess game to become a
better player after each match?
1. The main purpose of telecommunication networks is to allow humans to
exchange messages in the form of email and chat. False
2. The main purpose of model building is to create a mathematical
Australias future tax system
Report to the Treasurer
Commonwealth of Australia 2010
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The components of a decision support system include the following:
Model base: Software that coordinates the use of models in a DSS.
Database: Storage of data and information used by a DSS.
External database access: Interface to external data sources.
An executive support system (ESS) is a specialised DSS that includes all hardware,
software, data, procedures, and people used to assist senior-level executives within an
organisation. An ESS is sometimes called an EIS. An ESS is often used to support t
Examples of strategic uses of transaction processing systems include: a) using the TPS
to lower overhead expenses; b) securing customer data used in personalised marketing
campaigns; c) speed up order delivery; and d) increase customer loyalty.
9 Revision solutions
Transaction processing systems allow many business activities associated with supply,
distribution, sales, marketing, accounting, and taxation to be performed quickly while
avoiding waste and mistakes. The goal of this computerisati
Customer relationship management
A customer relationship management (CRM) system helps a company mange all
aspects of customer encounters, including marketing and advertising, sales, customer
service after the sale, and programs to keep and retain loyal c