SPCM2550H: Chapter 10 Interpersonal Conflict
What Is Interpersonal Conflict?
Defining Interpersonal Conflict
Interpersonal conflict expressed struggle between interdependent parties who perceive
incompatible goals, scarce resources, and interference
SPCM2550H: Chapter 12 Emotion
Emotion in Interpersonal Communication
What is an Emotion?
Emotion bodys multidimensional response to any event that enhances or inhibits ones
Feel happy for passing a test because you passed the class, sad you failed
SPCM2550H: Chapter 11 Deception
The Nature of Interpersonal Deception
Most people lie on a regular basis; sometimes we reprimand people for telling the truth
We choose not to think of politeness and discretion as examples of lying
What is Deception?
SPCM2550H: Chapter 9 Intimate Relationships
The Nature of Intimate Relationships
Intimate Relationships Require Deep Commitment
More willing to put aside minor differences and make compromises
Commitment desire to stay in a relationship no matter what h
SPCM2550H: Chapter 8 Interpersonal Communication in Social Relationships
Why Social Relationships Matter
We Form Relationships Because We Need to Belong
Innate to form relationships
Need to belong hypothesis that says each of us is born with a fundament
SPCM2550H: Chapter 7 Listening
The Nature of Listening
What is Listening?
Listening active process of making meaning out of another persons spoken message
Two people can hear the same thing but come to different conclusions, because they are
SPCM2550H: Chapter 6 Nonverbal Communication
The Nature of Nonverbal Communication
What is Nonverbal Communication?
Facial expressions, tone of voice, gestures, body position, appearance, use of time and
Communicate more information through nonver
SPCM2550H: Chapter 5 Language
The Nature of Language
Language structured system of symbol used for communicating meaning
Evolved from early humans ues of gestures to communicate
Language is Symbolic
Each word represents a particular object or idea but
SPCM2550H: Chapter 4 Interpersonal Perception
Perception is a Process
What is Interpersonal Perception?
Perception process of making meaning from the things we experience in the
Notice what friends, colleagues, and relatives do and say; word
SPCM2550H Chapter 3: Communication and the Self
Understanding the Self: Your Self-Concept
What is a Self-Concept?
Self-concept - the set of perceptions a person has about who he or she is; also known as
Self-concepts are multifaceted
SPCM2550H Chapter 2: Culture and Gender
Understanding Culture and Communication
Culture is like an accent something only other people have; we tend to notice it when it
is different from ours
What is Culture?
Culture the learned, shared symbols, languag
SPCM 2550H - Chapter 1: About Communication
Why Do We Communicate?
Communication Meets Physical Needs
When people are cut off from others for an extended period of time, their health can
Human interaction, especially touch, is critic