Chapter 05A - Job Design and Work Measurement
CHAPTER 05A
JOB DESIGN AND WORK MEASUREMENT
Review and Discussion Questions
1. Why might practicing managers and industrial engineers be skeptical about job enrichment
and sociotechnical approaches to job desi

Chapter 07A - Waiting Line Analysis
CHAPTER 07A
WAITING LINE ANALYSIS
Review and Discussion Questions
1. Cultural factors affect waiting lines. For example, fast checkout lines (e.g., 10 items of less)
are uncommon in Japan. Why do you think this is so?
A

Chapter 07 - Service Processes
CHAPTER 07
SERVICE PROCESSES
Review and Discussion Questions
1. What is the service package of your college or university?
The service package for your school could be extended beyond the degree you will earn. If
you are a r

Instructor Manual
INSTRUCTORS RESOURCE MANUAL
to accompany
Operations and Supply Management, Thirteenth
Edition
Prepared by F. Robert Jacobs
(4/2010)
1
Instructor Manual
ACKNOWLEDGEMENTS
I am indebted to all of my colleagues who have contributed to this m

Chapter 03 - Product and Service Design
CHAPTER 03
PRODUCT AND SERVICE DESIGN
Review and Discussion Questions
1. Describe the generic product development process described in this chapter. How does this
process change for "technology push" products?
Produ

ch5
Student: _
1.
A "process" is any part of an organization that takes inputs and transforms them into outputs that,
hopefully, are of greater value to the organization than the original inputs.
True
2.
Cycle time is the ratio of the time that a resource

Appendices A - Linear Programming Using the Excel Solver
APPENDICES A
LINEAR PROGRAMMING USING THE EXCEL SOLVER
Problems
Problem
Type of Problem
Excel
1
2
3
4
5
6
7
8
9
10
Graphical
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Difficulty
Check Figure
in Append

A Counting Rule for
Multiple-Step Experiments
EMBA 7100
Analytical Tools for
Decision Making
Introduction to
Probability
A Counting Rule for
Multiple-Step Experiments
Markley Oil
n1 = 4
Collins Mining
n2 = 2
Total Experimental Outcomes n1n2 = (4)(2) = 8
I

10/17/11
Discrete Probability Distributions
EMBA 7100
Analytical Tools for
Decision Making
Discrete Probability Distributions
Discrete Random Variable
Random Variables
Discrete Probability Distributions
Expected Value and Variance
Binomial Probability Dis

10/17/11
EMBA 7100
Analytical Tools for
Decision Making
Continuous Probability Distributions
Uniform Probability Distribution
where: a = smallest value the variable can assume
b = largest value the variable can assume
1
10/17/11
Slater's Buffet
Slater's B

10/18/10
Sampling Error
EMBA 7100
Analytical Tools for
Decision Making
Sampling and Sampling Distributions
Example: St. Andrews
The director of admissions
would like to know the
following information:
the average SAT score for
the 900 applicants, and
th

11/1/10
Interval Estimation of a Population Mean: Known
There is a 1 - probability that the value of a sample
mean will provide a margin of error of
or less.
EMBA 7100
Analytical Tools for
Decision Making
Sampling
distribution
of
1- of all
values
/2
Inter

Mean
EMBA 7100
Analytical Tools for
Decision Making
Descriptive Statistics:
Numerical Measures
Mean
Median
Mode
Percentiles
Quartiles
x=
!x
i
n
number of
observations
in the sample
Measures of
Variability
Measures of Central
Tendency
x bar
sum of the valu

Qualitative vs. Quantitative
EMBA 7100
Analytical Tools for
Decision Making
Nominal
Interval
Tom,
Dick &
Harry
Ordinal
Descriptive Statistics:
Graphical Methods
Excellent,
Good &
Average
Scales of Measurement
Nominal
Tom,
Dick &
Harry
Interval
Ordinal
Exc

Solutions Manual
Page
SOLUTIONS MANUAL
Currently
Location
Chapter 13, #6
No Answer
Should be
6.
D = 200 bracelets per hour
L = 1 hour
S = .25 (25%)
C = 12 bracelets per set
K = DL (1+S)/C
K = 200 (1) (1 +.25)/12 = 20.8
21 Kanban cards
Chapter 13 #7
No Ans

Chapter 20 - Constraint Management
CHAPTER 20
CONSTRAINT MANAGEMENT
Review and Discussion Questions
1. State the global performance measurements and operational performance measurements and
briefly define each of them. How do these differ from traditional

Chapter 19A - Simulation
CHAPTER 19A
SIMULATION
Review and Discussion Questions
1. Why is simulation often called a technique of last resort?
Simulation is called a technique of last resort because simulation models are time consuming
to build (flow chart

Chapter 19 - Scheduling
CHAPTER 19
SCHEDULING
Review and Discussion Questions
1. What are the objectives of work-center scheduling?
The objective can vary but include: meeting due dates, minimizing lead time, minimizing setup times and cost, minimizing wo

Summary of Forms for Null and Alternative
Hypotheses about a Population Mean
Developing Null and Alternative Hypotheses
! Hypothesis testing can be used to determine whether
a statement about the value of a population parameter
should or should not be rej

Simple Linear Regression Model
EMBA 7100
Analytical Tools for
Decision Making
! The equation that describes how y is related to x and
an error term is called the regression model.
! The simple linear regression model is:
y = !0 + !1x +"
where:
Regression

EMBA 7100 - In-class problems
1. A survey of graduates from 30 top MBA programs showed population mean salaries
for male and female graduates 10 years after graduation of $168,000 and $117,000
respectively. Assume the standard deviation for the male gradu

Lecture 4
pg 175
Counting Rule
for
Combinations
Find # of outcomes when n objects are selected
from a set of N objects
Lecture 4
pg 172
Counting Rule
for MultipleStep
Experiments
Counting Rule
for
Permutations
Find # of outcomes of a sequence of k steps
w

ch5a
Student: _
1.
When the textbook presented the topic of job design decisions, the "what" of these decisions concerned the
tasks to be performed.
True
2.
Job design is defined as the function of specifying the work activities of an individual or group

ch4a
Student: _
1.
The learning curve states that the more experience you have in a particular activity; the less surprised you
will be when something goes wrong.
True
2.
When plotted on a graph, the learning curve can't be expressed as logarithm.
True
3.

ch4
Student: _
1.
Capacity can be defined as the ability to hold, receive, store, or accommodate.
True
2.
When evaluating capacity, managers need to consider both resource inputs and product outputs.
True
3.
False
Best operating level is usually a multipl

ch3
Student: _
1.
Concept development is one of the typical phases of product development.
True
2.
Early prototypes of a new product, using the same geometry and material processes as the production
versions are usually constructed during the concept deve