Chapter 9: Communication and Self-Concept
When does "covert conflict" exist? when people express disagreement or difference only indirectly.
What is meant by the types of conflict responses (exit response, neglect response, and loyalty
response)? exit: le
Notes on Relationship Rules
What is meant by the following terms: "investment" (204), "relationship rules" (204), "relationship
dialectics" (206), "matching hypothesis" (212), "grave dressing" (217) - i
nvestment: what we put into a relationship that we c
Notes on Life Scripts
rules of living and identity.
What is meant by each of the four "panes" in the Johari Window? - open or free area:
contains information that is known both to ourselves and to others (name, major, taste in music).
Should we say that nonverbal communication is instinctive, or learned behavior? learned process of socialization.
Difference between Western and other societies in terms of how time is valued western cultures prize time: clocks, watche
Intro to Nonverbal Communication
What is the definition of nonverbal communication? all aspects of communication other than words: body language, gestures, inflection, volume,
temperature, lighting, interaction patterns, and objects that affect personal i
Notes on Generalizations
What is the meaning of the term "self-fulfilling prophecies" as it relates to self-concept? expectations or judgments of ourselves that we bring about thru our own actions,
internalize others' perspectives, we may label ourselves
What are ways your text author suggests for improving recall? Repeat important ideas to yourself immediately after hearing them, use mnemonic devices:
memory aids that create patterns that help you remember what you have heard.
Chapter 2 Notes on Communication Types
The process of acting on information.
A person says or does something, causing others to say or do something in response.
The process of making sense out of the world and sharing tha
Notes on Listening
How do men and women differ in the way that they listen? women are more attuned than men to all that is going on around them; more likely to notice
contexts, details, tangents, and themes but men tend to focus, shape, and direct their h
How does your text author explain the difference between "hearing" and "listening?" - hearing:
physiological activity that occurs when sound waves hit functioning eardrums not the only
way we receive messages.
being mindful, s