Case Study #2
Find Someone Else
1. What principles of supportive communication and supportive listening are violated in
The descriptive and problem oriented principles of supportive communication were violated
in this case. The manager also did
Chapter 5 Quiz: Gaining Power and Influence
1) A negative view of "personal power" is held by cultures that place a high value on
ascription and on individualism.
2) Power can be viewed as a sign of personal efficacythe ability to mobilize resources
Case Study #3
Interpersonal Conflict Pg. 405
1. What are the sources of conflict in this case?
There are two distinct but clear conflicts in this case. The first issue is that Mike has been changing the
overall business model of the company. EPI has been