Chapter 1 Gaining a competitive advantage
Competitiveness- companys ability to maintain and gain market share
o Need an edge over company
Human resource management- the policies, practices, and systems that influence employees behavior,
What is Human Resource Management? Why does it matter?
What are HRMs core functions?
What do HR professionals do to contribute to organizations?
How do current labor trends affect HRM?
1. Which is true of ethics?
It is usually used to make decisions about what is right and wrong.
2. Which is true of rightsizing?
It is done by organizations to adjust to the changing needs of their businesses.
3. The manager of Crystalz decides
Chapter 6-Human Resource Decision Making in
1. Ethical behavior and legal behavior are
A. always the same.
B. always decided by the individual.
C. not always the same.
D. defined by law as the same.
E. never the same.
2. An action
Chapter 5-Information for Making Human Resource
1. The percentage of _ in the workforce is dropping.
A. African Americans
E. Native Americans
2. All of the following are reasons the average age of the
Chapter 8-Managing a New and Diverse Workforce
1. Diversity always involves
A. employee's individual differences.
B. a quota system.
C. mandatory affirmative action plans.
D. legal constraints.
E. similarities in product offerings.
2. Which of
Chapter 7-Recruiting, Selecting, Training and Developing
1. The Hu Dong Zhong Hua Shipbuilding Group of Shanghai offers its line workers courses tailored to specific
job skills. Hu Dong Zhong Hua is offering
Chapter 10-Performance Appraisal and Career Management
1. Andy, a regional manager for an office supply retail company, must formally evaluate each one of his
immediate employees every year. This process is known as
What is strategy and how is it formulated?- what
your goals are and how youll accomplish it;
gathering info, analyze, implement
What are common competitive business
Designing Productive and
Chapter 4 Part 1
How can the strategic design of work help an organization?
How are jobs determined?
What are different approaches to job design?
What are the recruiting strategies we discussed?
What is Human Resource Planning?
What things can make an organization attractive to
What are some common recruiting sources?
How can you m
Selecting Employees Who Fit
Chapter 6 part 2
Review From Last Time
What are two strategic considerations in selection? Level of specialization-
generalist, specialist; time frame; two kinds of fit- job fit, organization fit
What is the difference betwee
Training and Development Chapters
9 & 10
Review from Last Time
What is the difference between merit and parity-based systems?
Which HR strategies are most effective in these systems?
What is job performance? What are its three broad dimensions?
If a perfo
1. A(n) _ is an integrated and increasingly automated system for maintaining a database regarding the
employees in an organization.
human resource information system
2. Which of the following will help the human resource manager of an organizati
o HR planning is linked to organizational strategy in order to have
people with the skills necessary to put strategy into action
Mission determining what business the orgnisation will be
Objectives and goals- setting
EXAM 1 NEXT FRIDAY 1-4 MULTIPLE CHOICE AND T/F
Chapter 3 The Global Environment
Growth of International Business
Chance to get in market
Global issues in HRM: must know law and culture of oth
MGT 3320 Exam 2 Study Guide
Chapter 5 Human Resource Planning and Recruitment
HR planning- the process of identifying the numbers and types of employees the organization will
require to meet its objectives
Right people at right time at right cost doing
2 Types of Sexual Harassment
Quid Pro Quo: something in exchange for sexual favors
Hostile Work Environment: climate or culture of firm is punitive toward people of different
o implied, not as direct as Quid Pro Quo
o Inappropriate conv
Exam 3 Study Guide
Chapter 9- Employee Development
Employee development- acquisition of knowledge, skills, and behaviors that improve an employees ability to
meet changes in job requirements and in client and customer demands
o Critical for talent manage
Final Exam Study Guide
Chapter 13: Employee Benefits
Compensation & Benefits
How employees are compensated can take many forms
o On average, benefits make up approximately 30% of the entire compensation package
o Benefits = the hid
Chapter 9 Managing Compensation Notes
Strategic Compensation Planning
Compensation of employees in ways that enhance motivation and growth, while aligning
their efforts with the objectives, philosophies and culture of the organization
Mesh monetary payme
Chapter 1: Introduction
- HRM is a subset of management with five main goals
- Attract employees > Hire employees > Train employees > Motivate employees > Retain
- HRM operates in a global business environment
- Countries have different
- Equal Employment Opportunity (EEO) laws protect employees from discrimination in the
workplace based on many characteristics
- State EEO laws may provide protection beyond what federal laws provide
Civil Rights Act of 1964
- The 1
- recruiting provides information that will attract a significant pool of qualified candidates and
discourage unqualified ones from applying
- recruiters promote the organization to prospective applicants
- Employment Brandi
The Selection Process (8 steps)
Initial Screening of Applicants
- develops a pool of qualified applicants
- job description information is shared along with a salary range
- weeding out of applicants who don't meet general job requirements
- HR protects rights of employers and employees
- Rights are evolving due to:
- Societal changes and expectations
- New technology
- Court decisions
Employee Records and Related Laws
- Employee Relations involves:
- Employee rights
Functions of Management
- establishing objective and deterring what needs to be done to accomplish them
- strategic planning and strategic HRM are linked
- Determining what activities must be completed to accomplish goals