Topic 1 Part 1
Introduction to Computer
& IT Concepts
Living in a Digital World
Explain why computer literacy is vital to success in todays world
Describe the computer generation/evolution
Define the term, co
TENSES, REPORTED SPEECH & THE PASSIVE VOICE
WEB20202 - Syazwa Nabila Raidzuan
Simple Past (I wrote), Present Perfect (I have written) & Past Perfect (I
I have accepted the invitation. (Pr
Passive Exercise (3)
Change the following active sentences into passive voice.
I will never forget this experience.
Mother made a cake yesterday.
The boy teased the
Passive Exercise (2)
Change these sentences from active to passive:
1. People speak Portuguese in Brazil.
2. The Government is planning a new road near my house.
3. My grandfather built this house in 1943.
4. Picasso was painting Guernica at that ti
PARTS OF BUSINESS
n or technical
Technical or Workplace Writing.
Definition of Technical Writing:
Writing that transfers information about a situation,
Change the active sentences to passive forms.
a. Someone is helping her with the housework.
b. The mail-order company sent Mrs Green a parcel.
c. My friend sent me an invitation.
d. The secretary has given Mrs Jones some letters.
e. The traffic wa
List of irregular verbs
A customer service representative must be able to listen to the
needs of the customer. They take notes and summarize the
customers words back to them to ensure understanding.
Instead of planning their answer or retort as the customer is
ELEMENTS OF LOGISTICS NOTES
Logistics is the management of the flow of goods between the point of origin and the point of
consumption in order to meet some requirements, of customers or corporations. The
resources managed in logistics can include physical