Foundations of Control
What Is Control?
Controlling - the process of monitoring,
comparing, and correcting work performance.
The Purpose of Control
To ensure that activities are completed in ways
that lead to the accomplishment of organizati
Who Are Leaders and
What Is Leadership?
Leader - Someone who can influence others
and who has managerial authority.
Leadership - What leaders do; the process of
influencing a group to achieve goals.
Ideally, all managers should be
The Role of Operations Management
Operations management - the transformation
process that converts resources into finished
goods and services.
The overall output of goods or services p
What Is Motivation?
Motivation - the process by which a persons
efforts are energized, directed, and sustained
toward attaining a goal.
Early Theories of Motivation
1. Maslows Hierarchy of Needs
2. McGregors Theories X and Y
Focus of Organizational Behavior
Behavior - the actions of people.
Organizational behavior - the study of the
actions of people at work.
Organization as Iceberg
What Is Communication?
Communication - the transfer and understanding of
Transfer means the message was received in a form that can be
interpreted by the receiver.
Understanding the message is not the same as the recei
Groups and Teams
Group - two or more interacting and
interdependent individuals who come
together to achieve specific goals.
Work groups defined by the organizations structure
that have designated work assignments and ta
Contemporary Organizational Design
Contemporary Organizational Designs
1. Team Structure - an organizational structure
in which the entire organization is made up of
2. Matrix Structure - an organizational structure
that assigns spec
Why Is HRM Important?
As a significant source of competitive advantage
People-oriented HR creates superior shareholder value
As an important strategic tool
Achieve competitive success through people by treating
What Is Strategic Management?
Strategic management - what managers do to
develop the organizations strategies.
Strategies - the plans for how the organization
will do what its in business to do, how it will
Designing Organizational Structure
Organizing - arranging and structuring work to accomplish an
Organizational Structure - the formal arrangement of jobs
within an organization.
Foundations of Planning
What Is Planning?
Planning - a primary managerial activity that
Defining the organizations goals
Establishing an overall strategy for achieving those
Developing plans for organizational work activities
Decision - making a choice from two or more
Problem - an obstacle that makes it difficult to
achieve a desired goal or purpose.
The Decision Making Process
Step 1: Identifying a Problem
Change and Innovation
The Change Process
The Calm Waters Metaphor
Lewins description of the change process as a break in the
organizations equilibrium state.
Unfreezing the status quo
Changing to a new state
Refreezing to make the change pe
From Obligation to Responsiveness
Social Obligation - the obligation of a business to
meet its economic and legal responsibilities and
Social Responsiveness - when a firm engages
The Diverse Workforce
What is Workforce Diversity?
Workforce Diversity the ways in which
people in an
different from and
similar to one another.
Levels of Diversity
Surface-level diversityEasily perceived
differences that may
Foundations of Management and
Why are Managers Important?
Organizations need their managerial skills and
abilities more than ever in these uncertain,
complex, and chaotic times.
Managerial skills and abilities are critical in
Whats Your Global Perspective?
Parochialism - viewing the world solely
through your own perspectives, leading to an
inability to recognize differences between
Ethnocentric Attitude - the parochialistic
belief that the
Constraints and Challenges for the
Omnipotent or Symbolic?
Omnipotent View of Management - the view
that managers are directly responsible for an
organizations success or failure.
Symbolic view of Management - the v