Framework 1: The five questions of business and tools used to answer them.
To effect continuous improvement a person needs to know five things relative to a given goal.
1) Where are we (know the current state)?
2) Why are we there?
3) Where do we want to
Framework III: How to analyze a company relative to TQ and know where to go
within the company to fix problems or maintain success.
As a consultant, manager, analyst, etc. you have to be able to first determine the
state of a firm (profit or nonprofit) fr