Understand what is Standard Operating
Gain a knowledge of the benefits of SOPs.
Know how to develop SOP based on the
What is a SOP?
A written description of the
Hotel Guestrooms & Its Standard Contents
Importance of a guestroom for a guest
Different common layouts of guestrooms
Guestroom status codes, guest floor rules and reportables
Sequential method of furniture arrangement in guestroo
Communication & Guest Services
Communications takes many forms in a hotel, but none is more important than
how employees communicate with guests.
Guest communications must present a professional, positive image of the
hotel, whether i
Importance of a Clean, Comfortable
Why is it important to have a spotlessly clean and
comfortable room for guest?
A spotlessly and comfortable room gives guests a good
impression of the hotel. A guestroom conveys a critical
- The provision of a clean, comfortable and safe environment in
To provide a clean, attractive, comfortable and welcoming
environment for both customers and employers/employees
The largest Cruise Liner in the world
Oasis In The Seas (RCL)
Longer than four football
Can accommodate a
passengers and 2,160
What is a Cruise ship?
A cruise ship is a passenger ship used for
Planning the Work of the Housekeeping
Planning is the most important management
function, providing direction and focus to all
Planning the work of the housekeeping
department requires a step by step, systematic
approach to ensure t
Travel & Tourism Industry
Travel and Tourism Industry: All businesses that cater to the needs of
the traveling public.
Travel and tourism is one of the largest industries in the world.
Hospitality Industry: Refers primarily to businesses that provide
Service of Outsourcing (Contracts)
Able to identify services that can be contracted /
Gain an understanding of how outsourcing and
contracting system can be exercised.
To know the advantages & disadvantages of