1. First purpose of goals is to provide guidance for the persons in the organization. Second is
setting goals, this helps with for strong planning. Third is that these goals can be used for
motivation. Fourth the goals are good to use
1. Job specialization is the overall task of the business are broken down into divided smaller
smaller components. The Job enlargement is the process that gives more tasks for the workers.
2. Departmentalization is grouping jobs in th
1. His theory suggest that human needs can be put in five categories in a hierarchy. They are physiology,
security, belongingness, esteem, and self-actualization. He/she wants certain ones or combinations.
2. Satisfaction and dissatis
1. OSHA. Occupational Safety and Health Act of 1970.
2. The job description and the job specification are the two parts. The description list the duties of
the job. The specifications list the skills, abilities, and credentials.
1. A programmed decision is a mostly structured decision that revolves around recurring
things. A nonprogrammed decision is unstructured and doesn't happen very much at all.
2. Decision making under certainty is made with reasonable c
1. Regulators, Competitors, Customers, Suppliers, and Strategic Partners.
2. Ethics is a person's beliefs about something being wrong or right such as an action or behavior.
3. Those for social responsibility believe that many problem
Managing Operations, Quality, and Productivity
Questions for Review
1. What is the relationship of operations management to overall organizational
strategy? Where do productivity and quality fit into that relationship?
Operations management sho
Basic Elements of Control
Questions for Review
What is the purpose of organizational control? Why is it important?
The purpose of control is to let the organization know how well it is doing by comparing
where performance is, relative to a s
Managing Work Groups and Teams
2. What are the stages of group development? Do all teams develop through all
the stages discussed in this chapter? Why or why not? How might the
management of a mature team differ from the ma
Basic Elements of Individual Behavior in Organizations
1. What is a psychological contract? List the things that might be included in
individual contributions. List the things that might be included in organizational
Leadership and Influence Processes
1. What activities do managers perform? What activities do leaders perform?
Do organizations need both managers and leaders? Why or why not?
Managers are responsible for planning, budgetin
Managing Employee Motivation and Performance
1. Summarize Maslows needs hierarchy and the two-factor theory. In what
ways are they similar and in what ways are they different?
Maslows needs hierarchy claims that individuals
Managing Decision Making
1. Describe the difference between programmed and nonprogrammed
decisions. What are the implications of these differences for decision makers?
Programmed decisions are either structured or recur freq
Organization Structure and Design
What is job specialization? What are its advantages and disadvantages?
Job specialization is the breaking down of a job into smaller component parts. The
benefits of job specialization in
Managing Human Resources
1. Describe the steps in the process of human resource planning. Explain the
relationships between the steps.
The first step is job analysis, in which the content and requirements of each of the
Organization Change and Innovation
1. What forces or kinds of events lead to organization change? Identify each
force or event as planned or reactive change.
Both internal and external forces encourage change. External force
Planning and Strategic Management
1. Describe the purposes of organizational goals. Be certain to note how the
purpose varies for different kinds of goals.
The purposes of goals are to (1) provide guidance and direction, (2)
Understanding the Managers Job
2. What are the four basic functions that make up the management process?
How are they related to one another?
Planning and decision making, leading, organizing, and controlling are the four ba
Entrepreneurship and New Venture Management
1. Describe the similarities and differences between entrepreneurial firms and
large firms in terms of their job creation and innovation.
Since 1990, entrepreneurial firms and larg
The Environments of Organizations and Managers
1. Identify and discuss each major dimension of the general environment and
of the task environment.
Because the environment provides the context in which a business operates, i