Syed A. Hasan
Bus. 1111
Chapter 3 Assignment
I have many times heard many that first impression is last impression but
that mainly applies when you meet someone new. It can easily be used in
business as well. First impression of a business will take them
G R EAT
How to Drive a Customer Service Culture PLAC E
TO
What does it take to trust a used car salesman ? CarMax [10's the W0 R Kn
answer, and it's led to legions ofnarppy shoppers and a' bjgpost-
recession rebound.
By Marcus Erb, Great Place to Work Ins
12 STEPS TO A CUSTOMER FOCUSED CULTURE
1. Lead By Example: Leaders set the tone and direction. Make customer service a key priority. Make
sure your own behaviors are ones you want modeled by your team.
2. Involve Your Customers: No one knows what your cus
HOMEWORK ASSIGNMENT 3 iRADER JOE'S
Trader Joe's started in 1958 with a small chain of convenience stores cailed Pronto Markets. In 1967,
the owner changed the name to Traderjoes and opened his first store in California. The business
mode! has certainly ev
Syed Hasan
Bus. 1111
Chapter 2 Assignment
Recently I visited a Dunkin Donut near my house and founds things I never
knew were posted or were there on the walls. The walls displayed wallpapers of
daily life problems with a Dunkin Donuts type solution at th
Syed A. Hasan
Bus. 1111
Chapter 5 Assignment
Using pictures sent by fans as a background on the website is a very creative
idea. Ideas like that attract customers and also encourage others to do better so their
work can be used by Patagonia. Now a days ge
Syed A. Hasan
Bus. 1111
Chapter 4 Assignment
Nonverbal cues can sometimes speak louder than words and change the setting
for better or worse. Sometimes when an employee is having a bad day but greets a
customer with respect nonverbal cues can tell differe
Syed Hasan
Bus. 1111
Chapter 8 Assignment
When in an environment where you have to deal with customers or client, you
must remember the fact that everyone is different and you cant apply same habits to
handle them. Cultural diversity, the different racial
Syed Hasan
Bus. 1111
Chapter 7 Assignment
No matter how big or small the company is, the company can always improve
on its customer service. The first article that I read was called Airline Customer
Service: Still Not as Bad as Cable TV this article showe
Syed Hasan
Bus. 1111
Chapter 6 Assignment
Every business wants to eliminate barriers to increase their chances to grow
as a business. Service barriers in any customer environments can be very
dangerous to the business and its operations. If a customer fin
Syed A. Hasan
Bus. 1111
Chapter 5 Video Assignment
In the restaurant video that we watched, Server by the name of Jane welcomes
the customer to a table and hands are the menu. Meanwhile there is a birthday party
that is taking place very close to that tab
Syed Hasan
Bus. 1111
Chapter 9 Assignment
Day by day technology is entering our lives and leaving heavy impacts within
us. Somewhere down the line, technology has helped us and no one can deny the
fact that technology is very useful. Similarly stores such
Syed Ahmer Hasan
Customer Service- 1111
Syllabus Assignment
1. When is this Syllabus Assignment due?
a. Assignment due on the 22nd September by 12 pm
2. Who is your Instructor and how will you contact her if you have a question or
concern? Which email acc
Syed A. Hasan
Bus. 1111
Chapter 7 Video Assignment
Right after the waitress delivered the food to the customers table, the customer
started having problems. The customer had a service breakdown. According to the
book, Customer Service Skills for Success,
Syed Ahmer Hasan
Customer Service- 1111
9-21-2014
Chapter 1 Video Assignment
Before we can provide excellent service to outsiders, we must first focus on our
internal issues and quickly resolves them, so that we can work as a team to provide
best customer
Syed Hasan
Bus. 1111
Chapter 8 Video Assignment
In the world of business, lying or not telling the truth to customer or client can
be very dangerous act. We believe our first responsibility is to the doctors, nurses
and patients, to mothers and fathers an
Syed Ahmer Hasan
Customer Service- 1111
9-21-2014
Small Business
Small businesses try to do their best as big coronations have the luxury of doing
TV commercials to promote their business. No matter what business someone is
running, they must always give
Syed Hasan
Bus. 1111
Chapter 9 Video Assignment
In the video, Joe is trying to explain to his boss that why the customer
relationship management software they are using is better than other paper and pen
way. According to the book, Customer Service: Skill
Villarreal1
Perla Villarreal
Professor Cathleen Hohner
Business 1111-Net 01
February 05, 2017
Chapter 5
1. As a customer service professional, creating a positive image to millennial includes
listening carefully to questions or issues they might have so t
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