A common best practice for service desks is to discourage complaints as complaints are typically biased
customer opinions and are not useful in helping service desks improve.
Select one: True
The correct answer is 'False'.
A global customer base has
Explain why a positive attitude is key to providing professional customer support and service.
A positive attitude shows the customer that you are here to help and could help the customer
calm down and make them feel like they are being treat
Identify the company and the type of business this company has. What is its core business?
Gamestop. The sale of new and used Video game software and accessories.
Identify the social media channels you selected.
Chose to use Facebook and twitter
Why is the first point of contact for a customer so important to a company?
Every customer has a point of first contact with an organization leaving an impression. It is
important to manage that first impression of how the customer perceives the qualit
This survey will be used to evaluate the performance of our customer service department in the
areas of responsiveness, attitude, and skill set. The surveys will be emailed to the customers
after they have complete transactions with our cus
List two reasons that business skills are useful and increasingly required in the workplace.
The business world is extremely competitive
People who have a mix of skills; including business, technical, soft and self-management skills;
1. Explain the difference between active and passive listening. Identify one technique for
listening actively when interacting face-to-face. Active listeners are tend ask questions and
respond to the speaker, verify understand, and pay attention