QUALITY MANAGEMENT PLAN
I.T. SOLUTIONS OF TAMPA BAY
TABLE OF CONTENTS
QUALITY MANAGEMENT APPROACH.2
QUALITY REQUIREMENTS / STANDARDS.3
QUALITY CONTROL MEASUREMENTS.5
Worksheet A.7 Classifying Your Users
Instructions: Classify your users based on their need for IT services. One method is to
determine which job types in your organization fall into the categories listed below.
Job Types in Yo
Worksheet A.8 Managing Different Types of Users
Instructions: Clarify the appropriate desktop management technologies to use for
various user types in your organization.
High Performance Lightly managed IT
Worksheet A.5 Evaluating Software Standards
Instructions: Answer the following questions to assess your software.
Software Standards Issue
What challenges does your
organization encounter when
installing and upgrading
Worksheet A.4 Assessing Your Current Desktop Environment
Instructions: To assess your current desktop environment, start with these questions and add
additional questions that are relevant to your organization.
Desktop Environment Issue
Budget / Bill of Materials
Network Attached Storage device for each branch and 8 for headquarters servers:
HGST Deskstar NAS 6TB 7200 RPM 128MB Cache SATA 6.0Gb/s (x12 = $4,270)
Servers for headquarters: Cisco C460 M4 Configurable Rack Server, form factor